Anonymous User
May 1, 2023
Disadvantages: The family encountered a malfunction in the elevator. The elevator fell from the sky and stopped 60 centimeters above the ground. The hotel staff opened the elevator door to let the family out, which was frightening. The hotel was still being renovated, and I saw the painter working on it with a tool bucket. The room smelled very strongly of formaldehyde, and I woke up with a sore throat in the morning.
Advantages: The breakfast is quite rich, with a full range of varieties, and the restaurant staff is enthusiastic.
Handling: Ctrip responded in a timely manner and responded within ten minutes, exempting a room charge. The hotel person in charge also had a good attitude. Fortunately, no serious consequences were caused. I hope the hotel can learn lessons, regularly inspect facilities, and investigate potential safety hazards.
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