Hotel Montetaxco Reviews

Worst hotel experience in my whole life and I have been traveling around the world, even in low budget hotels ! We have had like 3 cm water in the bathroom due to a problem with the shower and the water ran through the room till the bed - 9pm new years eve! So they came to check if we don't lie, than they came to fix it, than they came to clean the bathroom, than we had to tell them that they please also clean the wet floor of the room and that we obviously need dry towels and a mat for the bathroom... When we initially called the receptionist to advise what was happening we asked to take a shower in another room to don't loose time, they told us that there is no free room. After the process of repairing and cleaning took 1,5 hrs we were late and kind of angry. Going to the reception and talking again with them they suddenly had another room where we could take the shower - now that we already waited nearly 2 hrs! They told us that the manager will talk to us the next morning regarding a discount or anything to recompensate destroying our new years party (arriving late with our friends, kitchen was obviously the kitchen closed at 11:40pm). Result of the conversation, not even with the manager: a breakfast in the buffet and a ticket for a f* bus - as I would ever come back here ?!