Hotel Cristallo Relais Sure Hotel Collection by Best Western

This hotel is very good value for the price, facilities and location

Stayed in this hotel before in 2024, upon reflection, I should have booked somewhere else to stay! This hotel is rated as 3 stars, but it’s far from 3 stars! Bedrooms and Bathrooms aren’t maintained to a highest standard for hospitality! Pictures will follow! The food offerings are below standard! I definitely won’t be returning to this place again when I visit Tivoli or Rome! One good point about the place is Valentina! She knows good customer service! The Italian Hospitality Association should close down this place!

On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!

Serviceable hotel but surrounding area did not offer much in terms of amenities

Not what is expected of a Best Western I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.

Dirty towel shower too small I need take a door out to get oit