Novotel Toulouse Centre Wilson

🛑 Absolute Nightmare Experience – 35 Years of Travel and This Is hands down the Worst I have been traveling for 35 years, and I can say without hesitation that this was the absolute worst hotel experience I have ever had. The level of incompetence at both check-in and check-out was appalling. Key Issues During My Stay: Unauthorized Room Downgrade: I specifically booked a Superior Suite featuring a separate bedroom, living area with chairs, and a sofa bed to accommodate the 3 of us. Upon arrival, the front desk downgraded us to a tiny single room that barely had enough space to stand, let alone fit 2 adults with a 9 years old kid. Zero Communication & Long Delays: When I went back down to address the mistake, a different staff member informed me that her colleague had changed my room type without my knowledge or consent. She couldn't explain why it happened. While she agreed to switch it back, we were forced to wait another 15 minutes just to get the room we originally paid for. Accusations at Check-Out: As if check-in wasn't bad enough, the check-out process was equally frustrating. The front desk clerk claimed he couldn't find my payment in their system and asked if I had paid for my stay. Having read previous reviews highlighting this exact issue, I was prepared and had to show him a screenshot of my payment confirmation to clear it up. From start to finish, the front desk management and communication were a total disaster. Save yourself the headache and book somewhere else. P.S. picture 1 is what I booked , picture 2 was what I got downgraded !!!!!!!

Very good hotel and breakfast. Directly in the center of town. There was a theft case affecting our group (in front of the hotel) however and the hotel was of limited assistance

I've booked large superior room with balcony. But finally I got a small room without balcony.

This hotel is located in a convenient location with lots of shops and restaurants around. The staff were friendly. The rooms were modern and clean. The only downside was we left a card with the pink side facing outwards hung on our room handle. This stated that we were out and would appreciate privacy, thus no one should have come into the room. Housecleaning came in, which was a bit disappointing since we didn't need anyone to come in and tidy or replace towels, but our electric shaver went missing. If housecleaning didn't come in, we would have deduced that we misplaced the shaver somewhere. But we're confident it was left in the shower since shaving elsewhere would have left a mess and it has it's own pouch for travelling. We brought this up when checking out and the person stated that there was no card hung on the door, but we absolutely did since I asked my partner to see the card after we shut the room door to leave. His french isn't as good as mine and I distinctly remember reading the card to ensure it was facing the correct way.

Location is perfect. Breakfast is a bit soso. Others are all good.

Convenient location in city center Comportable place

Great location. Good stay in every way

Everything with the hotel is excellent. Check in staff and house keeping are nice. One thing needs consideration is to resume provisions of bath mat in the shower room. Its a safety measurements. The bath tub is slippery when the shower is on. Amenities like toothpaste, tooth brush, slippers could be saved but safety measurements could not be sacrifice.

Genial