Reviews of The Sebel Twin Waters

Great

The pools are supposed to close at 8pm. When we swim quietly in our adjacent pool at 7.40pm the lights are turned off and we find ourselves in darkness.! And Yet in the main swim Pool loads of kids are allowed to swim late night - literally screaming their heads off with no parents around to supervise. If you dont like noise and unruly kids this place is not for you. Shame as the resort itself is pleasant with the lake, kayaks and paddle boards.

Had a great week at the Sebel. We stayed in a one-bedroom unit overlooking the lake. While I’ve read some comments about certain rooms showing their age, I didn’t find that to be the case. It may not be brand new, but it’s still very comfortable and well-equipped. The only downside was having a family with young children in the unit above us—lots of running and shouting, which did affect the peace at times. Not really the hotel’s fault, and not bad enough to complain about, but it did cause a little stress on occasion.

Twin Waters is very well positioned on Queensland’s beautiful Sunshine Coast. It is located just north of the mouth of the Maroochy River - in other words, just north of the popular Mooloolaba - Alexandra Headlands - Maroochydore strip. And from Twin Waters you can drive north to Mudjimba, Marcoola and all the way north along the coastal drive to Sunshine Beach and then across to Noosa. The Sunshine Coast airport is also quite close. The Sebel Twin Waters is located a short walk (along a pleasant path and a bridge across a man made lake) from the Novotel Twin Waters, and Sebel guests can use all their facilities. The Novotel is a far bigger and more spread out hotel than the Sebel, with a definite family/ resort style vibe. The Novotel has a pool bar, a restaurant serving a buffet on Friday, Saturday and Sunday evenings (and every night during school holidays) and a very small deli selling a limited range of food and drinks. The Sebel by contrast seemed quieter and more relaxed, and consists of a series of apartments and beach houses. Many seem to be privately owned and occupied by permanent residents, and others - like the one we stayed in - are holiday rented. We stayed in a 3 bedroom beach house with a pool. It was a good layout for a group of friends with lots of separate spaces for people to relax. We particularly enjoyed the private pool in our beach house (although not every beach house had one of these, we noticed) and the pleasant outlook over quite a large expanse of trees and mangroves towards the Maroochy River to Maroochydore in the distance beyond. The beach house was a little tired in places but overall we thought it was good value particularly when we spilt the cost three ways for the 6 people - 3 groups of friends - we had staying. There are no restaurants or places to purchase food or drinks on site at the Sebel, so you either need to walk across to the Novotel for every meal or self cater. However, it’s only a short drive into the small Twin Waters shopping complex, where you will find a Foodworks grocery store, a cafe and restaurant, and a pharmacy. And it’s only about a 10 minute drive inland to the town of Bli Bli which has a much larger supermarket and lots of shops.

What has happened here ... Paid nearly $2000 for 3 nights in a 3 bedroom 'executive' beach house. Many of the basics are missing... No bowls in the kitchen ( actually there were 2 small serving bowls), the only coffee option was a broken French. Lots of random and useless stuff in the cupboards but no decent sized pots or pans, insufficient basic cleaning gear, incomplete linens (no cases on the second pillows or soon as, and the BBQ has a gas leak and rusted beyond use. Since the partner hotel is closed, there is no onsite dining or coffee. This place would have been great 30 years ago, but oh my goodness Sebel.... Top $$$$ for 2 star service

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.

This place is a real disappointment. Not only is it old, dated and falling apart, but it’s also dirty (spider webs, cockroaches etc). I do a lot of travel for work and personally, and always stay in 4-5 star resorts & hotels. Expected better for Sebel branded resort. Very disappointing and would recommend you book elsewhere. Sebel should remove their branding if not ensuring properties meet a certain standard. It’s that bad I’m actually looking forward to heading home & would do so if it wasn’t for the rest of our family meeting here for our annual holiday. Embarrassing as I’m the one who recommended it to everyone (currently 5 plus apartments booked in here at the moment).

Fantastic couple of weeks at the Sebel Twin Waters. We had a wonderful fully equipped apartment overlooking the lagoon that had everything we needed. Good beach access the road. Great location but you need a car for an extended stay. We would stay again.

Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Eventually got to the room. Nice setup, would have been very good 10 years ago but now has a LOT of wear and tear. Bench tops are chipped. Only one bedroom air conditioned. Bbq rusted. Outdoor fridge rusting away. Probably should have read the other reviews before booking as it would seem this experience is quite common.

We enjoyed three lovely nights here. We had a 2 bedroom apartment overlooking the lake. The setting was beautiful and the apartment was spacious, clean and all requirements för our stay. There is a pool on the Sebel site and a pleasant walk across to the pool, bar and facilities at the novotel on the other side of the lake

Stayed in a two bedroom unit for a few days over Easter. Great stay facilities and location second to none with beach two minutes away and use of Novotel food and beverage offerings a huge plus. Resort pools are clean and more than one to choose from if needed. Unit was a little tired. There were a few broken items, but these were minor, and the overall unit was clean and comfortable for family. Underground parking and BBQ on the balcony were also bonuses. Will be back.

My family stayed at Sebel Twin Waters for two weeks. We had a three bed apartment which overlooked beautiful bushland, the lagoon, and in the distance was the Maroochy River. The apartment was clean and modern with plenty of space and well appointed with modern appliances. We ate breakfast on the deck every morning listening to the beautiful birdsong and some mornings we were joined by a trio of Kookaburras and quite a few warbling Magpies. We took daily walks around the beautiful grounds, stopping to watch friendly kangeroos and the odd big lizard. The broadwalk was lovely to walk on, and having Novotel across the lagoon and being able to use their facillties was a plus. The staff at The Sebel were friendly and helpful. Overall we thoroughly enjoyed our stay there.