The hotel is very nice and comfortable but not very practical. The service is slow (perhaps due to lack of staff), we ordered to the room and it took more than an hour, although the food was good and well served. We had a problem since we had a departure for Machu Picchu at 5 am and at that time there was no one at the reception to check out (it was literally turned off) a maintenance guy who was there had to go wake up someone and everything it was late (we almost didn't make it to the train station); Furthermore, the day before they promised us a box with breakfast (since at that time the breakfast had not opened) and they gave us a bottle of water and an apple. The area where the hotel is is not very pretty but the hotel itself is, very nice gardens and views (although at night it is very dark). Otherwise the room is large and comfortable.
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