The Bank House Hotel Reviews

The staff were really helpful and allowed me to check in earlier as I was away in the day during regular check in hours. The room was nice with a good, hot shower but there was some mound in the shower. Nothing too bad, could be removed with a hard scrub.

The hotel was completely empty as were the only guests unfortunately staff was rude and didn't care our room was dirty pillows was horrible to sleep with and my partner and I have a stiff neck now there were cobwebs in the room

Excellent location and a beautiful historic building, just a little black mould in the shower in the bathroom that was a little off putting but otherwise fantastic.

The hotel was cold and unfriendly. We are both elderly and had a room in the top of the hotel up very steep stairs when we were clearly the only guests in the hotel. The fact that there was no evening meal was not indicated when we booked on line. We finished up having sandwiches from Tescos. The room was very cold and not warm and welcoming.

Easy check in Bathroom tired 4 poster lovely but creaky Room clean and tidy Staff helpful

Stayed for business. Arrived just after 3pm and the room was freezing. I asked for the heating to be turned on but was told it doesnt come on till after 5. Thought breakfast was included but in fact they no longer do hot breakfast. I was offered a continental for an extra £13 which I declined. In the room is the old menu which included hot breakfast for £12.50! No evening meals as they no longer have a chef so I went out to eat. The bed was uncomfortable, wallpaper peeling off the wall in the hallway. Stair carpet threadbare. No hairdryer. Generally poor care to customer service. Very disappointed it could be a nice hotel but I will not be staying again.

The lady on reception was very warm, welcoming and extremely friendly. The onsite parking was easily accessible and perfect with plenty of spaces. Room came with a nice amount of tea and coffee supplies and towels. Backing up other reviews, the hotel is old and very outdated. Our room had cobwebs in it and half of one of the windows was missing for some reason. There was also an annoying buzzing sound from outside of the window from either a generator or fan or something which kept me up during the middle of the night for a few hours. We paid £50 so you get what you pay for. Nothing extravagant but serves its purpose.

Lovely old building. Floors are unsteady but what do you expect for a house that’s over 250 years old!! Beds very comfy and rooms lovely temperature. Staff very helpful and kind

A lovely visit for a family event, staff were friendly and very helpful. Breakfast was very good. Enjoyed our stay

A comfortable clean room. Creaky floorboards due to the age of the house bit this made it feel very authentic.Friendly owner. There was no breakfast on Mondays but that was no problem as we were going to see our son in Oakamore

What a wonderful 250 year old building with great character. Rooms & bathrooms need refurbishment. The staff are friendly and in particular, Mary, whom could not have been more kind, caring and assistive. Thankyou again Mary.

We stayed for 2 nights. Once we arrived we were told there was no breakfast Monday but there would be Tuesday. This was disappointing as it says on the website that breakfast is available for an extra charge and nothing about not being available on a Monday. Instead we popped over to the local Wetherspoon and had a day out at Alton towers. The following morning at 8am we heard drilling and banging and inbetween this we could hear men singing and chatting to each other. As we woke up and sat up in bed there you could see the shadows of the workmen walking along the scaffolding which was outside our room. I thought oh well they cant see through these thick curtains and we are leaving in couple of hours. I then get up to go to the toilet which has very little cover. No curtains just a thin bit of cloth. See the photos. I couldn’t even use the toilet so I got the sheet from the bed and put it up at the window so I could. There was no way I could take a shower. I have complained to ********** and the hotel have said there was no workmen there and I guess my word against there’s. I will be taking this further. I don’t find this acceptable of having no privacy in a hotel bathroom

The arrival and the greeting were great, very friendly to begin with! The hotel itself is quaint. Its whats to be expected of a 1777 preserved building, i enjoyed the creaky floors and the rustic feel. I dont feel like it ever claims to be something its not. Bed is somewhat comfy minus the bed bugs to which my partner now resembles a polkodot bikini. Its value for money thats what im trying to say and is perfectly located for local culture. The only annoying things are: the heat is immense so the only way to cool down is have the window open. At the risk of having the church bell next door waking you up every 15 minutes 24 hours a day, and the risk of a complaint from the neighbours/other residents who seem to spend a lot of time curtain twitching. But dont expect the staff to back you up on that, the attitude dates back to that of the hotel it would seem and you will be left feeling told off like a school child and belittled in the corridor to the point they tell you upon leaving they called the police on you but the police refused to attend someone doing something private, in the privacy of your own space.

Old, but clean and tidy .everything you need in the room except a hair dryer .