Palazzetto Pisani Grand Canal Reviews

We arrived at 12 noon, and because of the high tide in Venice, there was water in front of the hotel and there was a raised wooden bridge. Because we have a lot of luggage (three girls out of five people, each with a 28-inch suitcase), we hope the hotel will help move it into the hotel. Then a white man at the front desk told us that they only care about the luggage in the hotel and refused to help. Finally we asked the waiter to help us move into the hotel. When we checked in, because we booked two rooms, the first one we booked was a royal suite, but the system and the hotel initially gave us an ordinary room. We expressed shock and showed our reservation form before giving us the original room. Room (thankfully unoccupied). The second room given to us was the right one. It was on the third floor. There were three of us staying there. There was no elevator in the hotel. The waiter was supposed to help us move upstairs, but one of the suitcases was put directly by the waiter at the 0th floor stairs and called us. Get it yourself. Overall, the hotel facilities and environment are okay. It’s just that the service attitude is so bad

非常滿意，推薦

非常棒的房間！

A day before checking in, I sent the hotel a message via the ******* booking about the best way to get there with suitcases from the train station and never received a reply. Upon arriving at the station I found a FAQ on their website saying via water taxi or ferry to Accademia and it’s just over the bridge. It forgot to mention the bridge is entirely stairs and torture to move suitcases over which would’ve changed our choice. The man who greeted us was very rude and had a rant to us (when we didn’t ask) about the restaurant staff not being around the next day. Both he and the person who moves luggage were very very snobby, judgemental and rude all trip. The male receptionist also preferred to gossip than stay at reception and I saw people collect their own stored bags and I put my keys on the hook behind the desk myself when he was busy chatting upstairs instead of being at the desk. I found this highly unsafe when bag storage is in the open and keys are left at reception with no receptionist. The breakfast buffet had very little hot food, but a wide variety of dessert snacks and pastries. We were thankful it wasn’t included since the eggs were empty and not replaced in the whole 1 hour we sat there. The room suite was very nice and we appreciated it blocked the light well. There were renovations directly outside the window early every morning, but also afternoon music sounds from next door we enjoyed. It wasn’t a modern room by any means, but it was fine.

The hotel was difficult to find and upon arrival we were instructed to carry our own bags up 4 flights of stairs! The actual palace was impressive because of its age and furnishings but the customer service is lacking!

Receptionist were ok but the rest of the hotel staff should be more friendly; especially the door man. I have not felt well being close to him.

Rooms were not as described. Air conditioning was off the first two nights of our stay. Walls are paper thin, you can hear the people in the next room using the bathroom. Finally the mini fridge is in the bathroom on the floor next to the toilet, absolutely gross.

AC not functioning on the second floor of the building, rooms are small and aged, clean overall but no outlets working, AC is not central is a split and was not working we sleep with 30 degree all night, night audit unable to offer us a fan or a fresh bottle of water and not even able to accommodate us in another room, only one room was left and he was waiting for others guest to arrive. In the morning they treated us like we would annoying them due to the AC complaint, they ruined our first day in Venice we couldn’t sleep or even open no one of the windows in the room, front desk very rude, I am fluently Italian speaker and I heard them talking about the AC situation like it was a disturb for us having us as a guest, we are paying guest, we ask at least for a fan or anything to make it trough the night and all our requests were ignored. We decided to switch hotels the next day and they were unable to offer a refund or neither a complimentary breakfast or only one apology for the inconvenience, they got annoying when we walked out and went to look for another accommodation. Do not stay here RUN away this place is not accommodating and the staff night audit staff is incompetent and extremely rude.

Ants everywhere! Filthy rugs in the room. Broken stairs (and about 100 of them to get to the room!). Wi-Fi that barely worked. No A/C Staff was somewhat friendly but not all, and not helpful in rectifying terrible condition

Our stay was great. The room was huge perfectly located in the heart of Venice. We could see gondolas bass by our windows. The only thing that was not great was the condition of the rooms is a bit run down. The shower was not in good shape, ceilings had leaks and just overall needs a facelift. The main lobby, sitting room and common areas of the Palazzo were great and well taken care of.

First of all, the staff was charming and helpful. However, we were quite disappointed with our room. We felt there was some false advertising. Our room (the Arabella) had a portable bathroom that was not any bigger than a camper. It was advertised to have a bidet and toilet with shower. Instead it was a hand held shower head. The room was also located past the cleaning closet. It smelled of cleaning fluid and dirty mop. The worst part was we left a day early after getting bed bug bites on our bodies and faces! Wi-Fi didn’t work in the room. The staff worked to remedy this with a booster with little success. Again, the staff was kind. It was a charming hotel- with good food and service, but I would stay away from the Arabella room.

This property is old world charm and decadence. We stayed at the Grand Pisani Suite, and felt like we were transported back in the Gilded times. A simple research will show you that this was a property of one of the noble families in Venice, the Pisanis, and this home was preserved well and now serves as a hotel. Do not expect to see a modern hotel that we’re all used to, but understand that this hotel is trying to show you how it was to live in old Venice. My boyfriend and I loved every single second of our stay. The staff was phenomenal. Ricardo made sure we were comfortable and had everything we needed. We didn’t have to drag our suitcases on bridges, alleyways, as they have their own private dock, leading directly to the reception area. The building is situated right next to the music conservatory, but we were not awaken by any sounds coming from there, instead, we hear it on our way out the property. Piano playing and other instruments drift from the conservatory’s window, as you walk past the conservatory, right after you exit the building, giving the experience an other worldly feel. The property is a 10-15 min walk from piazza san marco and is an easy walk anywhere else. Outside the hotel, is a piazza with a whole lot of dining options and liveliness as well. Overall, our favorite hotel out of the 3 hotels we stayed in on our Italy trip. Would not consider any other hotel coming back to Venice, but Palazetto pisani!

The hotel staff was generally friendly and accommodating, but there were a few issues during our stay that I wish to address. My partner and I were very disappointed with the ongoing construction from the hotel outside our suite window. We would have appreciated being informed about the extent and intensity of the construction noise prior to our arrival as it was excessively loud and disruptive, highly impacting our ability to relax and enjoy our stay. I hope in the future that the team notifies guests when such circumstances arise, as it greatly affects the overall experience. There was also a significant lack of clarity regarding the cost of breakfast. Upon checking in, the front desk mentioned the breakfast timings, but unfortunately, there was no clear indication whether it was included in our stay or if there was an additional charge. We consulted the information book in our room, which only provided prices for "late breakfast" and lunch (both priced at €20 pp). This lack of clarity led my partner and me to assume that the breakfast service was complimentary. Consequently, we were quite shocked and dismayed when we discovered that the actual charge for breakfast was €28 pp, making it an unexpectedly expensive meal particularly considering we only ate bread, cheese, and fruit. The concierge desk was dismissive to our concern over these costs due to the lack of transparency. We will be requesting a refund for these charges, but I'm doubtful of a positive response.

Fantastic experience staying here. Great location and close to Accademia bridge and waterbus. The hotel is beautifully decorated and we felt very welcome. Definitely recommend