IntercityHotel Wien Reviews

Response from Property: Dear Alex,It's concerning to learn about your experience with the booking process on Trip.com. We deeply regret the misunderstanding and any inconvenience this might have caused. Yet we are unable to provide solutions on 3rd party platforms issues.Feel free to use our website or App to book directly with us, this works seemlessly and we are able to easly help and support in case of situations like this.Best Regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Kevin,It's heartening to hear that you appreciated our convenient location and found our rooms clean with pleasing amenities. Your positive feedback validates our commitment to providing a comfortable and enjoyable stay for our guests.We hope to have the pleasure of welcoming you back in the near future.Best Regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Claudia,It is a pleasure to read that you had a pleasant experience at our hotel. We are very proud to know that our staff took the best care of you and that you were able to take advantage of our location close to the subway station. Thank you very much for recommending us, we will be happy to welcome you again in the future.Best regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Guest,We are glad to hear that you had a positive experience with us and found our location near Vienna Westbahnhof very convenient. We strive to make our guests' journey as smooth as possible and we're glad you found our Chinese Vienna travel brochure helpful. Concerning room size, our standard rooms are 21 m2, which is indeed compact but designed to provide comfort and functionality. We understand that some guests may prefer more space and we are more than happy to offer more spacious rooms to accommodate those needs. We are pleased to know that our hygiene standards meet your expectations. It is always our goal to ensure that our guests feel comfortable and well taken care of. Sincere greetings from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Antonio,We are glad that you highlighted the central location of our hotel in Mariahilferstrasse. We seek to offer our guests convenient and comfortable accommodation in the heart of Vienna. I appreciate your comments and hope your stay was satisfactory. Best regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Guest,I'm pleased to read about your positive experience with our recently remodeled bathrooms and the cleanliness of our bedding. We aim to provide a comfortable and peaceful environment, so it's delightful to know that your room facing the Innenhof contributed to a noise-free stay. We acknowledge your comment regarding the time it took for check-in and check-out. While we strive to offer efficient service, sometimes, it may take a bit longer than usual due to unforeseen circumstances.Your mention of our luggage storage facility is appreciated. Our goal is to ensure our guests' convenience at every step of their stay.Thank you for your candid feedback. We hope to welcome you back in the near future.Best Regards from Vienna,Oliver Constantin Schoppmann,General Manager

Response from Property: Dear Guest,I sincerely apologize for the inconveniences you experienced during your stay. At our hotel, we strive to provide an ideal experience for our guests, and it is apparent from your feedback that we did not meet that standard in this instance.I acknowledge the issues with the drain hole cover, air conditioning, and insects you mentioned. Our goal is to create a comfortable and enjoyable stay for all our guests, and we feel sorry that your experience was not up to par.We value your feedback as it helps us improve our service. Your experience is not reflective of the high standards we set for ourselves, and we hope to have an opportunity to serve you better in the future.Best Regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Pianon,It's wonderful to hear that you enjoyed our convenient location and the complimentary refreshments available in our lobby. We always aim to provide an experience that is not only satisfying but also simple and uncomplicated for our guests.The ease of travel to and from the hotel is one of the many reasons our guests choose to stay with us. We are pleased to know that this was the case for you. As for the meals, we would be delighted to hear your feedback if you decide to try our dining facilities during your next stay. Best Regards from Vienna,Oliver Constantin SchoppmannGeneral Manager

Response from Property: Dear Gerhard,We are pleased to hear that you found our check-in process efficient and our rooms clean. We are also pleased to hear that our location near Westbahnhof met your needs.We sincerely apologize that you found the breakfast buffet a bit crowded. Your comfort and satisfaction are our top priority and we always strive to provide our guests with a pleasant stay.Thank you for your valuable feedback. We look forward to welcoming you again.Best regards from ViennaOliver Constantin SchoppmannGeneral Manager