Guest User
August 22, 2021
This time is really a very bad experience, really speechless. I've been to this place before and I feel okay, but I didn't expect to come this time and feel like I don't want to come again. First of all, when I checked in, it was smooth with the front desk. I booked a room on Ctrip, and then the front desk said impatiently that I didn't see it. I said it was impossible. I found out the order on the phone and handed it to him. As a result, he didn't look at it at all, didn't look up, and said, don't look, there is no order. I said, the order is here, take a look. As a result, he said, if you wait for a while, the order is not displayed, wait until he displays it. I was very angry, even if I had a bad attitude, he didn't look at my mobile phone order, and asked me to wait for the order to come out before checking in. When will the order come out. I said, I placed the order six hours ago, and you said that you didn't see my order. Do you want me to wait here for one night and the order will show up tomorrow. I will check in again? The front desk was there again to look at the order, and finally said I saw it. Then there was no more. I didn't say a word of sorry. The whole process was like we owed him money. This kind of service attitude is really bad, and it really discourages the service industry of Wafangdian. To make matters worse, there are follow-ups. We just went upstairs and were about to go to bed, and a waiter came and knocked on the door and said that the front desk had opened the wrong room for us. Let us change rooms. It was irritating. If your front desk service attitude is not good, you still have poor business ability. If you want such a person to work, you can pull your hotel to the bottom in an instant. I don’t know if this kind of front desk has a background at home, or if the hotel is run by him. That's why it is so unscrupulous.
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