Guest User
March 29, 2024
Excellent location, handy to everything but staff definitely need polished. When I first stepped into the hotel on ground floor before going up to 8th floor to check in, I carried with me one full luggage, one oversized travel bag and one big handbag. There were 3 gentleman staff just looking at me without greeting or trying to offer me any help. They were not busy at all but just standing. They did not even press the elevator button for me. I am a single female traveler. That reminds me in my last stay with Swissotel, while I was using the hotel’s public toilet on 8th floor, there was a male staff suddenly walked into the toilet without giving any advance notice for carrying out his cleaning job. When he saw me, he didn’t say excuse me or sorry etc. He was just silent without any facial expression, then he started his cleaning work for the female toilet. Does Australia law allow a gentleman to intrude into female’s toilet like this?
I have to say the only reason to make me return this time is the location of the hotel which is convenient for my travel itinerary. But that’s all.