Sunset Tower Hotel

good location good place to stay, also the staff there are very nice.

I booked through Amex and was upgraded to a gorgeous suite on the 11th floor. I love the art deco, old Hollywood vibes of this place. But the service was the real treat: Megan at the valet stand, Carlos (I’m pretty sure I have that right) at room service, and all the front desk and restaurant staff. I felt very welcomed and looked after, even at dinner on Saturday night when the place was packed and there were regulars and celebs everywhere. I can’t wait to come back — just love it.

All the top service, comfort and amenities one would expect of a top tier hotel! Impeccable accomodations and service from the moment you arrive! Beds, sheets and pillows envelop in luxury for a great nights rest! Staff across the board provides top notch service! Definitely recommend!

This may be my favorite hotel I've stayed at in LA so far. The outstanding staff and thoughtful small touches make all the difference. The criticism of the rooms themselves not being totally state-of-the-art being made in other reviews is valid. It is a historical hotel, and the rooms aren't huge and don't feel particularly fresh. However I personally like the style of them and appreciate the practical layout. The bed is comfy, the HVAC works well, the shower is strong, there is a desk, there are loads of outlets everywhere, and it is quiet. What more do you need tbh? But I think this is priced in. The rates are often below $300. This is not exactly a luxury hotel, but more of a 4-4.5 star one. It is priced accordingly, and by that standard the rooms are totally adequate. Where this hotel really shines however, is the quality of the service, the countless thoughtful amenities, and the attention to detail. Every single staff member I interacted with was exceptionally friendly and well trained. If you ask them to point you to the restaurant, they walk you there. When you ask for your check at breakfast, they proactively offer you a to-go coffee on the house. When you check in, the guy makes cute dad jokes. As soon as you step off the elevator in the lobby, there is a bellman poised to assist you with luggage or anything else you need. He even speaks English, which is not the case at most hotels these days. They're attentive, competent, and friendly. My experience is other LA luxury hotels is that the staff are often indifferent and incompetent (looking at you SLS). The opposite is true here. The thing I loved is the extent to which they nailed all the small details, something most hotels skimp on since the pandemic. When you check into your room there is a note from the manager and a small gift (in my case a branded candle to take home). The room is stocked with free snacks that are actually really great (popcorn, M&Ms, kind bars, Kettle chips, Milano cookies). They have twice daily housekeeping in an era when similar hotels in this tier have in many cases eliminated daily housekeeping altogether. With the nightly turndown service, they lay out slippers, a bedside cloth, and put freshly baked cookies on your bedside table (absolutely delicious ones). The bath amenities smell delicious. It's like going back in time to before the pandemic when hotels competed on service. I booked it through Amex Fine Hotels & Resorts, which included free valet parking in addition to the usual F&B credit and free breakfast. That is a great offer, as most hotels are charging $50+/night for parking these days. I will definitely stay here again on future visits to LA.

Great atmosphere, staff and iconic building - you will enjoy the best of everything LA and Hollywood

Anthony at the desk was kind and communicative for the check in process. Barbara in the restaurant was also so kind and welcoming. Angel at the restaurant also a gem—very attentive and friendly! Major shout out to the valet staff. The only area this hotel is seriously lacking is the quality of the room. I understand it is old Hollywood style, but there are absolutely ways to update rooms to feel fresh and new while maintaining that style. If I were to stay again, it would strictly be for the top notch service because other hotels on sunset have much nicer bedrooms. I did enjoy my stay, though, and loved the staff.

This is my third stay at the Sunset Tower Hotel and I will definitely be back. The staff bent over backwards to help me, and they are always warm and welcoming. The hotel renovation maintains the historic charm of the Art Deco period with the comfort and cleanliness of any modern hotel. The poolside breakfast is the best way to start the day!

5/5 - It’s the service even more than the superior location, history, food and view. The consistent above and beyond service makes you feel special and included in an ethereal atmosphere that would otherwise be intimidating. We love Dimitri - he greeted us so warmly and thought of everything before we could and kept that going throughout our stay. John and Carlos were extra kind and attentive. Housekeeping and valet were impeccable. We brought kids, and I was worried that they might be a little much given the hotels adult reputation, but they were treated so kindly and rate this is the favorite hotel they’ve ever stayed. We love Sunset Tower so much that we can’t wait to come back. Don’t skip room service or taking in the view from the Terrace!

We enjoyed spending our 31st anniversary at this hotel. we used the Am Ex program and got a nice upgrade that was greatly appreciated. We had a spacious suite with a balcony overlooking the city in the little building with the restaurant next to the tall hotel. Everyone was nice and the valet worked seamlessly. I can't wait to come back and stay in the original building sometime,