Terrible. Not a warm welcome at check in. Don't know how this hotel is a 4 star. Inexperienced staff in all areas. Male and female member of staff continued a conversation at the computer, discussing holiday entitlement while we waited to be assisted with a query. Lack of general information on places of interest and things to do, although we had our plans made. Room was tiny and very dusty, dirty grout around sink, ripped curtains, one chair , shower went from warm to scalding hot then cold then warm again. Duvet cover was inside out. Extractor fan didn't work. Sink hot tap temp dangerously hot for hand washing. No WiFi in room and signal on TV kept going off. Food ok in lounge but nicer in woodlands restaurant. Lady supervisor in woodlands restaurant was the only professional staff member we encountered . We had booked for 2 evening meals in woodlands as part of our package but upon arrival, was told woodlands restaurant not open Tuesday eve so eat in the lounge where the food was just ok. Never got the second drink I ordered. Outside seating areas was lovely with the amazing views but area was not swept once and there were loads of cigarettes butts on the ground. Upon check out we were not asked if we enjoyed our stay , receptionist didn't even make eye contact. She handed us a bill with an additional charge of €60 for a meal that was already part of our package. No apology for error, just deducted the amount and reprinted receipt. Bed was comfortable and amazing scenery however we would not recommend this hotel.