Impossible Motel

Just spent the night in the dungeon room with my boyfriend, yes as some other reviews mention it was quite noisy but we just didnt care. I loved my stay here and the staff are faultless. I get excited over the little things like sampling hand soap to choose one for our room and coffee and pastries being delivered in the morning. The open bathroom just gave us a good laugh and definitely didn't put us off coming back. We will 100% be staying here again to experience more quirky rooms.

The staff were welcoming from the moment we arrived at the hotel. Very quirky hotel, on arrival we got to choose a whipped soap of our choice to use in the room. we stayed at the dungeon down in the basement. The email from the hotel after booking suggested that the room could be cold which got me worried. when we arrived they had Aircon and heater in the room which was great. We were also warned about that it could be noisy. we stayed on bank holiday weekend and didn't hear a sound. The bed was comfortable and in the morning we had complementary croissant, tea and coffee. although there is tea and coffee in the room already, along with filtered water. I highly recommend this hotel

Well what a gem of a hotel!! If you are worried about being out of the centre then look no further, this hotel has an enviable location in the centre of York. The location does mean that there is no parking however there are carparks the other side of the river and a quick walk away. When I visited the Pink Bar was closed and the bar/restaurant closed early however there are many other eateries on the doorstep including The Ivy across the road and Zapp Thai around the corner. I stayed in the Labyrinth room which was located in the basement, the bed was amazing and I slept like a baby. Please note that if you are 5'10 or above I would consider other rooms as I did bang my head a couple of times. The room is a great vibe and the old boiler offers a great bar/table to sit at and enjoy a gin delivered by reception. The room has no carpet although I buzzing that my floor was a former Roman Road. My only comments would be that the room is a little musty (located in the basement) and there is little storage for any clothes. The bathroom has some condensation issues and some storage would be useful however I relocated an occasional table into the bathroom to store toiletries etc. There was some noise from the drayman when he exchanged the barrels and the cleaners trolleys started moving around upstairs around 7.30-8am. I had a coffee machine added to the room which offered a great respite from the pounding of the York streets. Pastries were delivered each morning following a phone call. The team are very open and it would be recommended to call them before you book so that they can make your stay as enjoyable as possible. I will be back!

Impossible to beat this experience! I had the pleasure of staying at the impossible motel early this month with my partner in there Stella solarium room. Equipped with a private rooftop jacuzzi, spotless bathroom, huge bed and a vintage aesthetic everywhere I looked, I loved every bit. The time I had here was incomparable to any other hotel stay I have previously experienced. I would highly recommend this to anyone wanting a comprehensive experience.

Stayed in the sensational room. Lovely quirky hotel right in the heart of York. Staff were very friendly and eager to please. Very clean. Room was spotless, a good size, very well styled and decorated. We were warned about possible noise from outside. This was minimal and did not disturb. Would definitely stay again. Reasonably priced.

Just spent valentines in the Sir Joseph Terry room and after reading all negative reviews online can certainly say was completely opposite for me and my partner. We arrived to a welcoming/warming reception, once showed to our room we was blown away with the room as a whole and the attention to detail was incredible, Walk out to the spacious terrace to a top of the range hot tub. Was just a perfect get away for us both and within a day of being home already on with booking another few days for my partners birthday later this year. Would highly recommend!!

We arrived at the impossible asked to smell three samples of soap once in the room the receptionist flourished on a tray in our room a chocolate square sized bit of soap which if you dropped it in the shower you would lose and talking of the shower room joke cupboard contained a shower which the tray overflowed onto the floor a toilet pan with a sink on the cistern you ever tried to brush you teeth over a toilet pan not easy and very unhealthy oh by the way the bit of soap was advertised as free toiletries what a laugh the room was very hot could not open a window. When I complained all the response I received was uh hi

Basement room very noisy and extremely small, we were even handed ear plugs on arrival! So a very unpleasant and noisy first night. Second night we moved to an upstairs room, which was nice until the electricity in the room failed at 10:30 pm. With no one available to check this out but the night porter we spent our second night cold and in the dark. In the morning we had to wash and dress by phone torch light. When we complained it was evident that the staff did not believe us even though the fault was witnessed by the porter. It took an age to get any type of compensation (half money back for the second night only) and this took complaints via ******* and at least five calls to the hotel. Avoid... it is not nearly as good as it looks in the photographs.

On a pre-Christmas visit to York, my partner and I decided on staying at the impossible Motel for two nights. This unfortunately turned out to be very much, the wrong decision. For the first night we were booked into the one of the subterranean rooms (£195). The alarm bells started to ring when we were handed ear plugs on arrival, when I questioned this, I was told ‘These rooms can be quite noisy’ … not quite the ‘sleep peacefully like a billionaire’ as quoted on their web site. I was told that somewhere in the small print, it mentioned that these rooms can be noisy, but I shouldn’t have to go look for this, people should be warned during the booking process. Sure enough, music booming from the club above kept us ‘fully entertained’ until well after midnight. Also, the TV had no remote in the room, which eventually (after some persuasion) was replaced by the night porter. The room itself is VERY small with no wardrobe or space to store any luggage, the open shower is nice but an open WC?. You could not spend any more than one night in this type of room as it is so small and quite claustrophobic. Admittedly, the advertising does say the rooms are small, but the web site pictures of these rooms show images of glamour that is not reflected in reality. Day two saw us move to the luxury (Sir Joseph Terry) room complete with outdoor hot tub (just under £300). Much better we thought, and it started off great although the bottle of prosecco we ordered (£40) arrived with no glasses. All was well until we arrived back to the room at around 10:30 pm to find that the power was out in the room, which meant no lights and no heating. We contacted reception and the night porter arrived and after several attempts to reset the breaker, change the key card etc. there was nothing he could do to restore the power and there was no other room we could be moved to. Therefore, we spent the rest of the evening in the dark, very cold, and very, very angry. This was scheduled to be a lovely, relaxing romantic weekend for my partner and myself and had rapidly turned into a stressful nightmare. Shivering in a cold room and showering and dressing to torch light is not the most relaxing of weekend breaks. The next morning after complaining to the staff (although it was plainly obvious that they didn’t believe a word of what we were telling them (even though the power outage witnessed by the night porter), they eventually agreed (by e mail) that £150 compensation would be paid within 10 days. After 10 days had passed, I contacted the Motel only to be told that because I had booked though *******, they (*******) would have to apply for a refund. ******* did this only to be told that no refund would be forth coming. ******* apologised and gave me a £50 voucher. I then got back in touch with the motel and asked them why they were reneging on their e mail stating they would refund me £150. I informed them that if this was the case, I would consider taking the matter to the small cla