You should teach your front desk to be more polite and know how to engage in proper conversation with guests, and I specifically mean Zoe. She needs a refresher on how to converse politely. While I appreciate the upgrade given, I didn’t accept it because it didn’t match our requirements so we stuck with our initial booking. When I politely declined, her body language and facial expression sent a message of annoyance as if it’s not her problem. And when I asked how many square meters the rooms are, she rudely and abruptly said, “I don’t know, check the website.” I was taken aback and when she realized what she did, she immediately found the answer and told me. Have her take a seminar on proper customer service or remove her from the front desk immediately.