Doma Zagreb Aparthotel

Appalling experience at this Zagreb hotel! Despite booking the correct dates after the mistake, they refused to refund the wrong day I accidentally booked. Disappointing customer service. 😠🏨

This room was perfect for my stay in Zagreb. The location is within walking distance of everything you want to see in the city. The room is clean and even has a stove and all kitchen utensils in case you want to eat on some days you’re there. On the last day, we went to the National Park and had nowhere to store our baggage the guy at the front desk held our stuff till 8 pm and worked extra so we could come to pick them up!! Great sat highly recommended!!

Great communication and suggestions from innkeeper before our arrival. Very helpful during our stay, quick response on WhatsApp. Would return in a heartbeat

First, this is not a 4 star apartment as indicated, We arrived a few hours earlier then our check in time and the cleaning person allowed us access to our room on the 2nd floor as we were tired from an over nite flight We opened the windows and found the room was faced a 3 lane street along with. Tram stop located directly below our window , we like to have fresh air in the room however it was far too noisy to leave the windows open ,we immediately asked for a quieter room but were told that everything was booked up At our check in we had no communications from staff on the room provisions, accessing the area and our apt when the office was closed etc but there was a written brochure with info on restaurants , In the evening there were bright street lights directly outside of our window that glowed directly into our room and there was only a half black out blind per window so it felt like there was light on in our room all night We also let staff know about this Also accessing our apartment from the street was thru a dark courtyard and up stairs that weren’t lit, we didn’t find out until our last nite that there was a switch behind the door - the bathroom had a stale smell and didn’t seem to vent very well and the sink drained Slowly - although the apartment was clean, the finishes, , are tired and in need of a refresh. There are far nicer and quieter places as we found later that cost less with breakfast included so look further.

We had excellent communication with the property before arrival. He made checking in a seamless process. The room was clean.