I booked this room for my boss, Mr. Fahmi, and his wife, and specifically requested a non-smoking room. Unfortunately, they were not given the room type requested, and the staff even told my boss’s wife that no such request was made — despite me clearly indicating “non-smoking room” under the special request section.
The check-in process was also slow. Bellman, restaurant staffers, housekeeping were good.. Except for the concierge team working on the 13th, there is a need to improve attentiveness to special requests. My boss’s wife cannot tolerate cigarette smells (asthmatic), and considering we booked well in advance, it’s disappointing that even one non-smoking room couldn’t be provided.
Please have your manager contact me regarding this matter. Thank you.
The location is very strategic...close to everywhere, especially next to a mini market and gas station and there are shops around so if you want to buy something, just walk. Kulineran can also be on foot...
Our flight arrive early at 8:00a.m so I had called ahead to see if we could check in earlier than the normal 2:00 p.m and i was told to check with the reception upon arrival. To our surprise, we were told that our rooms were ready and check in was a breeze.
The staff were friendly and helpful, the food excellent and the rooms were comfortable. Absolute 5 star from my experience. Will certainly stay there again
A well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!
Great hotel, room is big. Friendly staffs. Location is good but parking in not easy. Not suitable for wheelchair. Delicious breakfast and cheap if need to add more pax.
The building has a strong Arabian style and is in a good location. It is 20 minutes drive from the airport. There are many restaurants nearby, and it is close to the attractions of Aceh. There is a buffet dinner in the evening, but it can also be a single point.
The balcony room facing the street will be noisy, but I reported that the front desk immediately changed to other rooms, and Ramadan will send breakfast for free. The hotel price is very affordable, and the decoration is very new, the overall experience is great
One night stay in Banda Aceh before heading to Pulau Weh. Good choice. Simple, clean. Got upgraded to a room with a window, but the view is a wall, so no difference. Location is good - close to the main mosque. It is small town.
The room was clean, the bedding was comfortable and the air conditioning was quiet. Xiao Li at the front desk was enthusiastic and sent hot milk at night. The sound insulation is slightly weaker, but cost-effective. I will choose here next time I travel, recommended!
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SStay Eat RepeatEverything okay but just to remind there no aircond just fan but the resort is pretty. The view from the room worth every penny. The highlight is the sunrise because the sunset is the other side of the island.
Great location & reasonable rate..new hotel(2017),clean and smell good. Good bed,pillows,shower,hair&body shampoo, coffee tea & bottled water. Friendly staff-receptionist,restaurant,housekeeping staff. Nice selection of breakfast. Very nearby with pizzahut (on the right), KFC and other shop.
We just stayed one night at this hotel. The room is a little bit old but it was ok. The location of the hotel is very close to shops and eateries. The breakfast was good and they have a variety of food. The cafe is very nice.
Cche norina hassanal bashryUpon checking in I was politely informed that my booking was not registered though I have shown them my booking which was fully paid to Trip.com , in the app and from my emails. Too tired to argue, I just paid for my stay at the counter and got to our room for the night . I then start calling trip the very nx morning complaining about my predicament. I am satisfied with their swift action and had things sorted out . Got my money back , the very next day of our stay. Happy with trip.com and the hotel .❤️ We had a very pleasant stay at the hotel , their service was commendable.
FFaizuddin ZukriReally worth the money. The hotel is near to Masjid Raya Baiturrahman and in a walking distance. Very suitable for those travellers aim to go for frequent prayers at the mosque. Apart from that, the hotel located besides Blang Padang area which is local recreational area where you find local cuisines and place to enjoy Banda Aceh’s view
The hotel is walking distance from Masjid Raya Baitulrahman. Easy to find food & souvenir The staff is very helpful and breakfast has few choices at an affordable price Also late check out can be requested
GGuest UserI like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.
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