I really liked the hotel.Clean rooms, convenient location and tasty breakfast, especially thanks to Lera on front desk for making staying in the hotel very comfortable Everything was perfect! The hotel staff, Lera and Malike, were very nice and welcoming.
Luckily, my visa hadn't expired yet. The flight wasn't crowded, and despite the heavy snow and bad weather, we arrived late at night. The lobby was incredibly warm, and since it was just before Christmas, the decorations on the first floor were beautiful. With the festive Christmas music playing, it immediately felt cozy and romantic, just like a Christmas movie.
The lobby has plenty of seating, including single armchairs, sofas for two, and larger group arrangements, perfect for relaxing or chatting.
I booked a single room; it wasn't huge but felt very cozy. The mattress was comfortable, and the breakfast was good. The service was also very attentive. As an introvert, I really appreciated the overall vibe. Plus, the light meal options at the downstairs restaurant were quite good.
The location is convenient, and the Chinese-speaking service is a thoughtful touch. The room was clean and quiet, the bedding was comfortable, and the bathroom had a separate wet and dry area with all the necessary amenities. The authentic breakfast, with congee and small dishes, instantly soothed my 'Chinese stomach'. Overall, the attention to detail made my international trip feel like a comforting homecoming. Highly recommended for Chinese travelers, it's excellent value for money!
Excellent value for money. I'm grateful to the hotel for being accommodating and allowing a very early check-in without any extra charges. The staff is always reachable. The location allows you to walk to the city center, and there are several public transport stops and a good grocery store near the hotel.
Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
1. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!”
2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.”
3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!”
4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.”
5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
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AAnonymous UserExcellent value for money. I'm grateful to the hotel for being accommodating and allowing a very early check-in without any extra charges. The staff is always reachable. The location allows you to walk to the city center, and there are several public transport stops and a good grocery store near the hotel.
SSarah H.Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
GGuest UserExcellent hotel. Spacious rooms. Excellent service, especially reception , house keeping and restaurant/breakfast team. Very friendly and cooperative employees. Nice breakfast. Nice location.
GGuest UserLocation is good, it's close to the center of the city. Hotel is clean and fresh. All works smoothly. Single minor problem was solved in minutes.
The only downside is breakfast: the assortment is moderate and dining room is pretty small, you may not find free place.
GGuest UserWe stayed at Urban Hotel Bishkek a few months ago and had a wonderful experience. The hotel itself was exactly as described, clean, tidy, comfortable, and well maintained. Everything was straightforward and pleasant from the moment we arrived. It really felt like we got more than what we paid for.
What truly stood out, however, was the team’s exceptional commitment to customer service. On our departure day, we had to leave about an hour before breakfast service normally began. We asked if it might be possible to have something small packed to take away with us. Instead of simply agreeing to that request, the staff went far beyond our expectations.
They kindly offered to ask the cook to start preparing breakfast earlier just for us so that we could come down and enjoy a proper breakfast before leaving. It was such a thoughtful gesture and really made us feel looked after.
A huge thank you to the team at Urban Hotel Bishkek for their kindness and hospitality. It left a lasting impression on us and was a wonderful reflection of the warmth we experienced throughout this amazing country.
GGuest UserThe breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!
GGuest UserResting here is not the first time, the management of the hotel youth service level and the quality of the hotel improve and make our rest pleasant) you can see that the hotel is not standing on the spot but developing. Rooms are clean, towels, neats, The slippers are all necessary in the room. Thermal sources, Hamam, Sauna, Russian steam on wood, cold bath and large pool all necessary for excellent rest is present. The forces have a bar area now you can order food and drink without going away from the pool. There is everything for a comfortable rest in general.
NNovindra aji syahputraI stayed at Avant Hotel for a whole week and honestly it became one of my favorite stays in Bishkek. The location is perfect, literally right in the city center and super close to everywhere, which made everything so easy during my trip. Restaurants, cafés, shopping, and attractions were all nearby.
What made this hotel really special for me was the staff. Every single person was incredibly kind, welcoming, and genuinely helpful. Since I stayed for a week, they even started recognizing me, always smiling, saying hello every time I walked in, and making me feel really comfortable and at home. Their hospitality felt very sincere and warm, not forced at all.
The service was amazing from beginning to end, and whenever I needed help, they were always ready to assist with kindness and professionalism. I would definitely stay here again and highly recommend this hotel to anyone visiting Bishkek.
DDavid_Zhu01The hotel is in a good location with good amenities nearby. It's a newly renovated hotel, but the overnight stay was particularly poor. I often heard noises and was often woken up. The breakfast was so-so, but worth the price.
GGuest UserOverall, room was spacious and as described. Toilet flush was getting stuck a lot.
Location is near the Osh Bazaar and as per the locals, the area is a bit unsafe at night. Location is further away from Ala-Too Square and those areas.
The kitchen was useful. The courtyard is large and spacious and good for resting if you don't want to go out to sightsee when it's hot.
The front desk could look into better restaurant recommendations. The ones they recommended were soso.
Overall, good value for price. I would stay here again.
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