Facilities: The hotel boasts a distinct aesthetic and strong cultural presence. A big plus – there's an ice machine! The rooms are quite spacious, especially for Japan. Overall, excellent value for money! Cleanliness: Spotlessly clean. Ambiance: The hotel's decor is exquisite. Service: The front desk staff were very attentive.
I stayed at this hotel for four days and had to change rooms three times.
The first room had a severe issue: at 10 PM on the second night, the ceiling air conditioner began leaking profusely, with water gushing down like a waterfall, completely drenching my duvet. I called the front desk, and after a 20-minute wait, someone came to inspect it and moved me to a different room.
Upon entering this new room and preparing to settle in, I discovered it had clearly been vacant for several days. The desk and bedside table were visibly dusty, having not been cleaned. The bedding felt damp, and the room had a 70% humidity level, which didn't improve even with the dehumidifier running.
On the third day, after I requested the service manager to inspect the room, she agreed to move me again.
I was unable to find an email address for the hotel, so I hope Trip.com will forward my complaint to the management of Kanazawa Castle Hotel.
Please, don't make unsubstantiated claims in the future. I chose this hotel specifically because I read reviews mentioning hot springs, but there weren't any! This was the most disappointing hotel of my Shoryudo trip. It's not particularly close to the station either; even taking the underground passage, you still have to walk quite a distance exposed to the sun. While I did book the cheapest room, for 800 yen, the room was no different from a budget hotel, just with a slightly larger bathroom, and it still had the same old tub and shower curtain setup.
The most frustrating part was finding a huge fingerprint inside the kettle lid when I opened it, and the two golden spoons also had fingerprints on their handles. Despite ticking the box to not change the sheets, they changed them anyway. My pajamas, which I had left on the pillow, were just left in a crumpled mess instead of being folded, which was very off-putting! Honestly, I rarely strongly advise against a place, but this is one of them! Oh, and about booking Myoryuji Temple – even though I had provided the time and number of people, they still called me and told me to contact them myself... I was quite speechless. Wasn't the whole point of preparing in advance and asking them to contact the temple because I was worried about not understanding Japanese English?!
The hotel is conveniently located close to Kanazawa Castle Park and Kenrokuen Garden. The front desk offers free luggage storage, which is a great plus. The hotel itself is new with excellent facilities, and getting around is very easy. Kanazawa Station is also just about a 15-minute walk away.
This hotel is a favorite among foreign visitors, and for good reason. It's located right across from the seafood market, with direct access via an underpass from the hotel entrance. Plus, there's a JR bus stop right next to the market entrance, making it super convenient to get to all the tourist spots. So, the location is truly excellent. The hotel's free coffee is delicious; I had two cups every day. On the second floor, there are free drinks and a complimentary alcoholic beverage, though I didn't get a chance to try those. The room layout is quite unique, with a corner sofa and a three-part bathroom that's incredibly functional and prevents any usage conflicts, maximizing efficiency. They also have an electronic foot massager, which is a real highlight for travelers. I'm so glad I booked for two days. Soaking in the spacious bathtub and then getting a foot massage really helped relieve some of my fatigue, leading to a great night's sleep. I'll definitely be staying here for two days again next time I visit Kanazawa.
Very modern and nice room in a good location close to the city centre. The place was very clean and nicely decorated. I booked a room for two, but the bed was a single with a couch on the side. The couch was comfortable, but it is not what I ordered or expected. It is a self checkout place, so while it is easy, you are not being served. I also missed the possibility of leaving our bags at reception or at least lockers. The ones in the front are for sending and receiving parcels.
We booked a night here last minute due to its central location, but it far surpassed our expectations in terms of design, service, and amenities.
Although I didn’t use the public bath facilities as I was recovering from a cold, our King corner suite was spacious and featured a relaxing bath and complimentary mint tea—perfect for unwinding.
The staff were exceptionally friendly and accommodating, and having an on-site laundry was a convenient bonus.
1. The location is excellent, making it my top choice when visiting Kanazawa. The only minor inconvenience is that most attractions are on the other side of the station's Tsuzumi Gate, so taking a taxi requires a detour.
2. The room met my expectations. I didn't have breakfast at the hotel, opting instead to head straight to the Omi-cho Market for sashimi. I find that Hyatt breakfasts abroad tend to be quite similar and often not well-suited for Chinese palates, except for the Hyatt in Kyoto, where you can choose a Japanese breakfast (provided you go early or book it with the restaurant staff the day before). Based on reviews, it seems this Hyatt in Kanazawa doesn't offer that option.
3. Surprisingly, just two traffic lights to the right of the hotel, there's a late-night street food market. Many Japanese salarymen were eating there after work, creating a great atmosphere.
4. The nearest convenience store is the 7-Eleven inside the station.
I originally planned to stay for three nights and was very satisfied with my stay. However, due to unexpected circumstances, I asked the front desk around 3 a.m. on the last night to extend my stay by one more night.
Since I made the request directly at the front desk (not through a third-party site), I believed it would be handled as a simple extension. The staff accepted payment, but only after that told me I would need to change rooms. I was informed that I could speak with the front desk again in the morning to arrange the room change.
When I went to the front desk around 9 a.m., I was told there were no rooms available and that I would need to wait until 3 p.m. to check in again. I found this quite confusing — if that’s the case, it doesn’t really feel like a “stay extension.” In that case, I could have chosen another hotel.
In the end, because I needed more time to pack, I was charged a 2,000 yen late fee. I understand hotel policy, but considering I had already paid to “extend” my stay, it didn’t feel very reasonable. I don’t mind paying, but the situation itself left me a bit disappointed.
It's great to see more high-quality apartment rentals becoming available. This place is perfect for extended stays, and having an in-unit washer-dryer is incredibly convenient. Since it just opened, all the facilities are brand new. Our high-floor apartment was very quiet and offered a nice view. Being able to cook your own meals is a big plus. It would be helpful if the host could offer more kitchen equipment for rent. The YouTube and Netflix streaming options were very convenient, and there's a self-service coffee station downstairs.
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Jjulym****The staff was very welcoming and spoke both Japanese and English.
You need to contact the hotel in advance for a pick-up from Kaga Station, but I hadn't received a confirmation from Ctrip when I left. So I called the hotel from the station and they arranged for a pick-up. It's a bit far, a 20-minute drive each way, but otherwise, everything was very satisfactory. The room was riverside, larger than your average Japanese hotel room, and had its own private bathroom. The onsen overlooked the mountains and forests, which was very comfortable! Dinner and breakfast were small but delicious, with the hand-painted menus, which were very elegant.
GGuest UserThe hotel itself boasts a fantastic design, and its location is absolutely superb. It's right opposite the seafood market and just a few minutes' walk from Higashiide Coffee, which meant I had the pleasure of enjoying breakfast and coffee there one morning.
It's a bit of a distance from Kanazawa Station. While the hotel does offer a shuttle service, it only operates in the afternoon. I ended up taking a taxi to the hotel from the station, but this was perfectly acceptable.
Overall, it's excellent! I've already recommended it to my friends and will definitely be back!
AAnonymous UserThis hotel made me really appreciate Kanazawa. The room is very spacious, like a studio apartment, and comes with a fully equipped kitchenette. It's perfect for buying fresh ingredients from the market and cooking your own meals (though I didn't actually get around to it). It offers the spaciousness of a Western hotel combined with the meticulous details and cleanliness of a Japanese one, all while being incredibly good value for money.
The parking garage has direct access to the lobby and features a self-service payment system, costing around 1800 JPY per day. Breakfast was included for one person; my companion tried it once and described it as quite American-style and pretty average.
I'll definitely make this my go-to hotel for all future visits to Kanazawa.
LLieu Munn LoongMy wife and I have had a 3-night stay at this Hotel Wing International Premium Kanazawa Ekimae Room #1105 from 8 to 11 October 2025.
The Hotel is just a 5-minute walk away from the Kanazawa Station (which has a beautiful structure called the Drum Gate). Its reception is located on the 13th Floor, and it has limited parking lots on the 1st Floor. So we are grateful and thankful that we were given a lot for just ¥1000 per day for 3 days. The Hotel staff are polite and helpful, and are able to communicate in English.
As the Hotel is located right in the city centre, so shopping centres with food courts are within walking distance, and it is about a 15-minute walk to the popular Omicho Market and the historic old town site.
The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower.
The Hotel also provides free drinks (coffee and green tea) at the reception throughout morning till night.
At SGD S$68 per night, we find it very value for money, and we will choose to stay here if we travel to Kanazawa again.
DDodoandrobinThe hotel is old and the room is clean but not well cleaned especially the corners of the room. The room is old and dull and the toilet smells bad. The balcony is covered with bamboo screen which make hard to see the outside. We can see the balcony is not well cleaned and the rooftop of the building is not well cleaned, too. If they clean the balcony and rooftop it will make a big difference. The fence at the balcony is worn out if they repainted it,it will be very beautiful seeing from the inside. I dont care if the building is old but they should keep it well cleaned and more presentable and im sure people will come again. The food is good and the bathing facilities is also good but its too hot no air at all, i didnt stay long because i cant breath i wish they open the window for fresh air to come. the atmosphere from the window the dried mold of the rooftop and the worn out of the balcony fence should be fix.The place is very quiet and you can really relax.The main entrance and ground floor is renovated and its nice and modern. The service is good too but the clerks are not lively they should be more cheerful.
If the room is not dull and the balcony and rooftop is clean i want to stay again but sorry i wont stay here again.
Thank you for your service and Goodluck.
MMagnus TanThe dorm was quite tricky to find on the sidewalk, walking from JR Kanazawa station, the sign was on a wall behind me, in the walkway leading into the building it was. One should look out to the left once you’ve reached the building.
There were no staff when I checked in late at night around 10pm, but I received an email beforehand detailing the guest forms I should fill up and some other information. Once I arrived, there were other clear instructions about my bunk, luggage storage and house rules. The entry area had several books and leaflets about the area and a map indicating eateries and sightseeing locations recommended by staff, a useful touch. Some of it were in English too.
The bunk was perfectly acceptable for a quick night sleep. The bed was wide and had lockable lockers to the side. Refreshments like drinks, snacks and noodles were also available for a small fee and payment was done via a tin box. Overall, very good value for money and it provided an opportunity to chat with other travellers staying by there. I chatted with someone from Taiwan and a local working at Kanazawa station’s tourist information centre. He was snowed in for the night and it’s worth noting that, it would be a struggle to haul luggage through heavy snow on the way to the property.
11381809****This hotel boasts an excellent location, right in front and to the left of Kanazawa Station's East Exit. The hotel name is also clearly visible, making it very convenient for transportation. The design is sleek and modern, and the rooms are comfortable and just the right size. The only minor inconvenience was adjusting the water temperature for the shower, as you have to manually mix hot and cold water to get your desired temperature.
IiYunyunThe hotel’s location is excellent — very easy to find and just a short walk from the train station, which made it super convenient. It’s also close to a shopping mall that has everything you need. I really loved staying here and would definitely choose this place again if I visit this city in the future. Most importantly, the amenities were outstanding, especially the salt bath — I was truly impressed! After using it, my skin felt so soft. I absolutely loved it!
GGuest UserI originally planned to stay for three nights and was very satisfied with my stay. However, due to unexpected circumstances, I asked the front desk around 3 a.m. on the last night to extend my stay by one more night.
Since I made the request directly at the front desk (not through a third-party site), I believed it would be handled as a simple extension. The staff accepted payment, but only after that told me I would need to change rooms. I was informed that I could speak with the front desk again in the morning to arrange the room change.
When I went to the front desk around 9 a.m., I was told there were no rooms available and that I would need to wait until 3 p.m. to check in again. I found this quite confusing — if that’s the case, it doesn’t really feel like a “stay extension.” In that case, I could have chosen another hotel.
In the end, because I needed more time to pack, I was charged a 2,000 yen late fee. I understand hotel policy, but considering I had already paid to “extend” my stay, it didn’t feel very reasonable. I don’t mind paying, but the situation itself left me a bit disappointed.
2203639****The hotel is conveniently located close to Kanazawa Castle Park and Kenrokuen Garden. The front desk offers free luggage storage, which is a great plus. The hotel itself is new with excellent facilities, and getting around is very easy. Kanazawa Station is also just about a 15-minute walk away.
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