The hotel has been recently renovated, and the bathroom is new, but the water pressure is a bit low. The overall noise level isn't too bad. The front desk staff, a black woman, had an average service attitude. Check-in was significantly delayed because a tour group was ahead of me. The free shuttle only goes to the AirTrain station, so I had to take an Uber to the terminal because I was in a hurry.
This hotel, located just opposite Lower Manhattan, is wonderfully quiet and spacious. It was particularly appealing to us as we were a group of three with a lot of luggage, and New York City hotels are generally known for being small, so we specifically chose this Hyatt. Right next to the hotel entrance is a PATH station, making it incredibly convenient to get into New York – it's just one stop to the newest transportation hub, shaped like a white dove, which is the World Trade Center area. The hotel itself is also very new, and waking up every day to views of the New York skyline was a real luxury. I would definitely choose to stay here again on my next visit to New York.
The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
Although the decoration is a bit old, the room is OK, parking is also convenient, the surrounding environment is very good, and it is very convenient to Princeton University. It can be seen that many people come here to attend meetings or something. The breakfast is a la carte, which is not bad.
There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size.
Al things considered I would not be inclined to go back.
Hotel near Downtown Newark,Newark100% of visitors choose this area
GGuest User2023.01.05
Location :across the street from the new jersey performing arts center.. Walking distance like 5 mins to lots of food like pizza... burger king... chicken.. African.. Starbucks.. Dunkin donuts.. Shopping rainbows.. Like 6 other clothing places.. 3 hair stores... About 3 nail waxing n lashes places.. New Jersey Museum 15 min walk... 7 eleven.. Military park 1.min walk.. Prudential center 15 min walk.. Newark Penn Station 15 min walk also Amtrak is inside there.. Great location 15 car ride to new jersey garden mall
Shuttle free:on the hour at the airport take the airtrain to P4 then go down stairs there's phones for robert treat n Tryp call and they will. Let you know when it's comin..
Rooms: the first queen room they gave me smelled like smoke I had to wait an hour for a new room...
Customer service :very helpful
Restaurant : very nice food prices reasonably good 15 for burger n fries which us normal
The hotel is large, divided into two parts, connected by a corridor. The room is also very large, there is a large conference hall, you can have a large meeting here. Surrounded by woods, there is a small lake, the environment is very good.
Fantastic hotel,lovely location giving the best night view of Manhattan, easy access by 10 minute ferry ride every 20 minutes,rooms were large with 2 televisions,on site Italian restaurant served delicious meals,staff were very friendly and polite,also bus service outside hotel for cheaper access to Manhattan.
Superb all round
Stayed over to see a show. They were sold out but we got the room through trip.com. Corner room was spacious, clean and had a great shower. Bathroom hair dryer wasn't working but they left an extra one. Got in later than we wanted due to traffic, went to the show, met with friends and ate late at night. Great selection available for late nite food. Burger was excellent (I'm picky about burgers). My only complaint - I thought the venue was too cold. Love that Hard Rock offer both smoking and non smoking rooms. I hate getting a room that has been smoked in.
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127 reviews
8.8/10
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7.5/10
LLB1170The hotel service is very bad. Takes so long just check in when I was the only one checking in at that time. It was at 1 am checked in. They gave me a room in which someone is already inside the room. So they apologize and gave me free upgrade to suite room. Finally can get a room at almost 3am. It was very sucks.
GGuest UserI stayed at this location twice during my trip & had different experiences based on the person at the front desk. The hotel has a shuttle but it only runs certain hours; therefore, if your flight is late and the front desk doesn’t care, you are left stranded in finding a way to the hotel. The first person rounded up a shuttle for pick up, the second person said I just needed to find a way there (which was very expensive).
The breakfast was hot coffee and bags of tea & hot water, instant packs of oatmeal and grits (when not hoarded by other guests), individually packaged chocolate & plain muffins, and granola bars. It’s something, but definitely not my first choice.
This place is not the best nor the worst so if you want a definite shuttle, choose a closer location.
CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
GGuest UserWas the worst experience I’ve ever had at a hotel. They were working directly under our room at 8am on a sunday. Hammering and power tools and then the fire alarm went off and was told by the people in the hallway we had to evacuate. Was just a horrible morning. Consumers appreciate the fact that you want to improve your facility but please be mindful of your guests staying there especially on a weekend. The reason why we even stayed over night was to have a good nights rest after along Saturday evening. So it really was horrible to be woken up to banging and power tools when all I wanted was a good nights rest.
Ssherj102This quick overnight trip was to celebrate the birthday of my husband. We like staying at this hotel as the amenities and the close proximity to everything on the boardwalk is exceptional. The staff was nice and our room was nice as well. We had no issues. 
BBrandi JaymesMy check in and room were perfect by the absolutely lovely front desk woman who works 7pm when I checked in I wish I remembered her name… the very next day, I was overcharged $50 by a morning front desk employee who informed me they were “ sold out” and my “ only option would be to book through her” and she accepted 200 CASH “as long as I did the $25 deposit on a credit or debit card in my name”…. I was pressed for time and simply believed what I was being told in good faith as I’ve had never had an issue w a Hilton property over reservation charges and I am a Honors member for many years and much travel… suffice to say… I found availability for that night hours later when I had the time to review and attempt to book my third night…. Rooms were still(!) available online at rates lower that the 224 I was charged …. Third night I saved over fifty dollars by booking on Third party….
My suggestion is that prospective travelers Book Prior to stay and not reserve at front desk… this is common knowledge, but to tell me they were SOLD oUt and she was “ doing me a favor by extending my stay and allowing me to pay cash “( or perhaps ripping off both me and perhaps Hilton hotels ? I’m speculating on that… wish she had been accurate on my options if not outright LIE …. And I do not want to take Anything away from the great exp I had at check in ….the hotel is very comfortable without being modern in that way that NYC boutique hotels are… I find that sp**** mod look for hotel rather cold and pretentious…. Great smart TV w all access a clean room and all the amenities are what make this hotel a must if traveling to the area… just look thru Google hotels to find ur Very best rate .. and enjoy!
I sure did! Thank u Hampton inn Neptune, NJ!
Bari W
Solo traveler
MM50654****The hotel has been recently renovated, and the bathroom is new, but the water pressure is a bit low. The overall noise level isn't too bad. The front desk staff, a black woman, had an average service attitude. Check-in was significantly delayed because a tour group was ahead of me. The free shuttle only goes to the AirTrain station, so I had to take an Uber to the terminal because I was in a hurry.
SSICHAOOK, business trips can live, the environment is general, breakfast is general, there is not much choice for breakfast, the taste is general, the price is good. Suitable for business trips, it is general
EEsan&EdwardThis hotel feels a bit like an old car, but it's a decent option for a layover near Newark Airport. They offer an airport shuttle, though it doesn't run very frequently. The breakfast was particularly bad, and the plates looked like they weren't even washed properly. I even overheard a Chinese gentleman in the restaurant constantly complaining about it.
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