Stayed recently and had a generally pleasant experience.
The room was notably spacious, which added to the overall comfort. However, the interior appears quite dated and is showing signs of wear and tear. A refurbishment would certainly enhance the overall guest experience and better reflect the hotel’s potential.
On the service side, it was truly commendable. The staff were exceptional throughout—from the doorman, security, and reception team to housekeeping and café staff. Everyone was attentive, courteous, and consistently delivered warm hospitality, which made a significant difference during the stay.
Overall, while the physical condition of the rooms could be improved, the outstanding service remains a strong highlight of this hotel.
1 night stay only. Checked in 12.15 am. Smooth check in process. Thanks to Staff Maxidonna. I had a restful night.
Spacious room with minimalist touch. Im surely return.
** Parking cost RM 3 per entry.
**Selangor tax RM 7 per stay
**Room No 707
Great location, very convenient for getting around. The place was clean, and the service was excellent. Definitely recommend it! The price was also very reasonable, under 300 yuan a night. Truly great value for money, highly recommended.
Hotel near KLIA/Sepang,Dengkil49.2% of visitors choose this area
VVwyien Tan Wee Ern2026.03.21
I stayed here during a layover to decompress from my upcoming travels, recharge, and get some good rest. Let me share my experience with this hotel, which was my second stay.
1. The hotel's exterior looks quite old, but the interior is very nice. The lobby, in particular, is comfortable, clean, and aesthetically pleasing.
2. Check-in is self-service via a machine, which is very convenient! You just need to enter the last five digits of your booking number to check in. The room key card is dispensed directly by the machine. I should mention that before you get the key card, you'll need to pay RM5, which they call a cleaning fee. Honestly, I find it a bit baffling, and I'll elaborate on that later.
3. There aren't many dining options nearby, so you'll need to order food via Foodpanda or GrabFood. Delivery drivers aren't allowed upstairs; they'll leave your order on a table downstairs, and you just go pick it up.
4. The airport isn't far. A Grab ride costs around RM30, which has been consistent both times I've taken it, so the price shouldn't fluctuate much.
5. Remember to bring your own toothbrush and toothpaste, as these are not provided here.
6. Bottled water isn't provided in the room, but instant coffee is. There's a Coway water dispenser on each floor in the central hallway, offering both hot and cold water. You can use the kettle from your room to refill, which is quite convenient.
7. There's a smoking area on every floor, located next to the laundry room. If you need to smoke, do it there, as smoking in the room or triggering the alarm will incur a hefty fine.
8. The self-service laundry room is very convenient, but you'll need to buy your own laundry detergent or have it delivered via Grab, as it's not provided here.
P.S. (Circling back to that cleaning fee) I paid it every day for my daily bookings, but no one ever cleaned my room! Even when I put the 'Do Not Disturb' sign on, no one came. I even called the front desk to arrange for cleaning, and they told me to take out the trash myself! I was dumbfounded! I stayed for a week straight, paying RM5 every day. I just let it go, but I really suggest they revise their policy, as foreigners might find it quite off-putting.
Hotel near Bandar Utama,Petaling Jaya50% of visitors choose this area
AAnonymous User2026.03.22
My Malaysian retiree friend recommended this hotel which is connected to 1U mall via linked bridge, and 30% cheaper for us compared to the other hotel in the mall. We arrived after midnight via coach, it helps that it is walking distance from transportation hub. The room is clean, free mini bar and room was made up nicely everyday.
Hotel near KLIA/Sepang,Sepang49.2% of visitors choose this area
PPutaochirenbutupi2026.03.24
This is a great hotel with excellent service, conveniently located near the airport. It's a shame the staff doesn't speak Chinese. Also, the morning shuttle only goes to Terminal 1, so if you're flying from Terminal 2, you definitely need to leave early. It's best to just use Grab to hail a taxi directly from the hotel entrance, as there's a lot of walking and a transfer bus involved otherwise. The hotel restaurant's Southeast Asian food is delicious! Grilled chicken wings, fried rice, a Caesar salad, and a dessert only came out to a little over 200 RMB, and you can even pay with Alipay!
Check in facility was smooth, friendly front desk and manager helpful. we are family of 5 ( 2 rooms) and it was accomodating and great stay for 4 days 3 nights as my parents were staying nearby, and we are back to celebrate CNY. The beach pool maybe can have a bit improvement as its a bit dirty ( a bit dissapointment for my kids) but hotel rooms were very clean and daily cleaned up well. Kudos to the housekeeping team for keeping my housekey i realised i lost it after 3 days checking out and my parents went back to the lobby and got it back. Thankful to them. Its a great place to stay. rooms were quiet no odour and free mineral bottle water and coffee tea. clean towels, good bed.
Check in is allowed before 2pm
The room assigned was clean & functional
2 big bottles of water provided is plus points.
The pillow & duvet in the room is soft & comfortable
The hotel located beside Esplanade mall is very convenient,easy to get to Watson's , zus coffee , milk tea and some cafe / restaurants .
The swimming pool is nice , the kids love it
The front desk is fast n efficient , answering my questions professionally .
They provide good quality shampoo ,body foam & hand soap
If the hotel can provide some extra TV channel & hair conditioning would be better
Due to the hotel not having gym facilities , U can use gym facilities inside Esplanade mall but they only open at 10am , which is slightly upset for me cuz I don't have the chance to use it because of late opening time .
Overall it was a good experience for my family at the KSL Esplanade Hotel
Love to staycation in this hotel. Location is great. But don’t have own restaurant and swimming pool need to share with lagoon resort hotel. Anyway is not an issue for us, cos just nearby. Definitely will stay again if plan staycation.
Service was excellent!! Even though I was there way before check in time.. they expedite hotel room readiness and even msg me once room is available... Walking distance to I-City mall..
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GGuest UserI had a wonderful stay at Mutiara Ville, Cyberjaya. The room was clean, spacious, and very well maintained, making it extremely comfortable throughout my stay. The highlight was definitely the awesome cityscape view — waking up to the skyline and enjoying the lights at night was truly refreshing and relaxing.
The amenities were excellent and thoughtfully provided. The building offers great facilities, including a well-equipped gym, swimming pool, and secure access, which added a lot of convenience and peace of mind. Everything was easily accessible and well managed.
Overall, Mutiara Ville is a great place to stay in Cyberjaya, especially if you enjoy a beautiful city view combined with modern amenities and a calm environment. I would highly recommend it for both short and long stays.
MMohd NorhafizThe hotel is located near AEON Bukit Raja. The check-in process was very easy, the front office staff were very efficient, and a welcome drink was provided for every guest. The service from the bellboy was also excellent. The hotel room was spacious and very comfortable, and the bathroom was well equipped. I was very satisfied with my stay here and may return again in the future.
MMun KayHotel was nice and clean except there was a woman’s pyjamas left in the bathroom. Overall, location is good where Aeon mall is only opposite if the hotel. Will choose this hotel for the next business trip.
GGuest UserDelightful and enjoying moment with all new in hotel. Best cleanliness ever i ever see with the budget price. Unexpected the 3day 2 night was treated like 5 stars hotel. Will come again next time.
WWan Edi SopheanStayed recently and had a generally pleasant experience.
The room was notably spacious, which added to the overall comfort. However, the interior appears quite dated and is showing signs of wear and tear. A refurbishment would certainly enhance the overall guest experience and better reflect the hotel’s potential.
On the service side, it was truly commendable. The staff were exceptional throughout—from the doorman, security, and reception team to housekeeping and café staff. Everyone was attentive, courteous, and consistently delivered warm hospitality, which made a significant difference during the stay.
Overall, while the physical condition of the rooms could be improved, the outstanding service remains a strong highlight of this hotel.
GGuest UserThe shower / shampoo / conditioner dispensers were such a failure, room 910, and no shaver kit was in place. toilet door due to water from shower area splashing unto it , had mold forming at the bottom back end, rotting away in near future. Light switches were a little confusing, but the USB plug in sockets were such a joy to use. Breakfast was okay, pool level and gym level not the same, hence not as user-friendly as I tot (coming from experience at Danang Hilton). Lion dance at lobby was a bonus for guest and visitors. Generally a worth while stay, just please check out the dispensers if it is your concern, if deem pathetic then better change room. Chef came over to present a dessert made in-house using tomato and it was sublime indeed, simple yet full of favour.
GGuest UserService was excellent!! Even though I was there way before check in time.. they expedite hotel room readiness and even msg me once room is available... Walking distance to I-City mall..
NnaanyGreat value for money! It’s a budget-friendly hotel but clean and comfortable. The location is very convenient, close to the metro station. The room was small but functional, and the staff were very accommodating. Perfect for a short stay.”
AAnonymous UserLove to staycation in this hotel. Location is great. But don’t have own restaurant and swimming pool need to share with lagoon resort hotel. Anyway is not an issue for us, cos just nearby. Definitely will stay again if plan staycation.
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