Loved the location at the center of Thionville. There are pedestrian roads just around the corner with bars and restaurants and a supermarket and mall just next to the hotel. There are also lots of public parking spaces next to the hotel. The staff is very friendly,the rooms are modern and nice. So there is a nice rooftop at the hotel with a view and sofas and a bar to relax. At that floor you have a wellness area with sauna and upon appointment you can also book a massage. I did not have breakfast there, but it looked good. I would go back when I am in Thionville. Whether for business or even as a getaway weekend.
Well, well maintained hotel.
Friendly service.
Breakfast was good, but it wasn't super.
I'd probably expect this much better.
No mirror egg, one kind of cheese which wasn't good yet, very rough with a stick.
The hotel's location was incredibly central, which we really appreciated. Our towels were changed daily, but there were no slippers in the room, which was a bit inconvenient. We didn't like the air conditioning because the fuse box we had to use to turn it on and off seemed very dangerous, so we never used it. Instead, they provided an extra heater which kept us warm. There was a capsule coffee machine, but coffee pods were only refilled on the first day. There was no main light in the room; only bedside lamps illuminated it, so we had to get ready in dim light. The shower cabin was only half-enclosed, so everything got wet after a shower, which was another downside. However, overall, we were satisfied with the value for money.
Everything was very good. We stayed one night; for more, a little more storage space would have been nice.
We drove around a bit to get there; the GPS didn't give us directions to the parking lot.
The staff is very friendly and helpful.
The breakfast was very well served.
I love visiting Colmar. I’ve been to this hotel before so I knew that it would be a great visit. Staff was very helpful. Breakfast was generous and delicious. The weather was rainy so having a bit of central heating in the room was appreciated
I understand that this is a backpacker's hotel for an overnight stay, so I expect that the hotel will be near the highway and understand that I need to walk on the dark road for about 1km to get there, but at least, they need to let the guest enter the lobby first.
I arrived at the hotel at around midnight, the receptionist was away, nobody was at the desk and the work was outsourced to somebody working remotely with the intercom at the front of the building. The hotel implemented a new checking system using a check-in machine, which will need a code in the confirmation email. However, the code was nowhere to be found wherever in the trip.com app or the confirmation email of mine.
More frustratingly, the reception clerk had a very strong French accent in his English, so we couldn't understand each other clearly. In the end, a kind gentleman went down smoking and helped me communicate with them in French, solving my issue. If he wasn't there, I would probably have got locked outside for the night. This is unbelievable.
This is a very unpleasant experience. I'm writing to tell other international tourists to stay away from this place, if you can't solve these issues like me.
2 people 1 towel despite request.
Breakfast not fresh. warm yogurt.
No salty food for breakfast on Sunday morning.
Lack of hygiene for bread. Everyone touches it so they can cut it.
Bedroom with bed facing the window with through balcony. Everyone enjoys the room views.
No air conditioning, it was very hot but impossible to open the window, people went onto the balcony.
Too bad the green exterior setting is nice.
Very disappointed.
We booked two deluxe double rooms. One was acceptable, a standard deluxe room, but the other was very disappointing. After we raised our concerns, we were moved to a different room. Although it was slightly better, it was still far from satisfactory: the sink wouldn't drain properly, which was quite inconvenient, and the entire bathroom had a strong, unpleasant smell. The facilities were completely substandard for a 4-star hotel. It simply wasn't worth the price.
Belle bâtisse chargée d’histoire. Un cadre apaisant
Very Good
71 reviews
8.3/10
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8.6/10
Very Good
The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
I would recommend this hotel for a short or long stay in Mulhouse. Close to the train station and old town. Good value for money including breakfast cost. Cleanliness and good heating in rooms.
Room was spacious, good and clean. The only thing was that the reception hours need to be communicated properly. We arrived at least half hour before the stated closing hours but already no one there. As we booked through trip.com, we didn’t receive the instructions to the safe where they dropped all the keys for « late » guests. But obviously we weren’t even late as mentioned, we arrived before the reception closing hours. Thankfully we met a gentleman who had the safe’s access code and we were able to retrieve our room keys
I usually don’t write reviews but this time I do want to! I spent 3 lovely days in this beautiful house, absolutely loved every minute of it! The host Philippe is a very kind, sincere and warm person, I felt at home! The room and common area were very clean and well decorated. Thank you again Philippe for the hospitality, I’ll definitely come back again during summer.
The hotel is very well located and clean. I had a problem and I had to go to the hospital and they helped me a lot. I really like the hotel employees and my stay in general.
Good location close to supermarket, bakery, Main Street, 8 minutes from train station, although room a bit small but have everything you need, recommend!!
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