Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2026.04.18
I recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations.
Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard.
Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected.
Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.
I really enjoyed staying in this hostel. When I was searching for a place to stay in Gdanks for about two days and found this hostel, I was fine with having less amenities as long as the price is affordable. Moon Hostel Gdanks has definitely surpassed my expection, with the great location with walking distance to the tourist attractions and with the cleanliness and the customer service from the hostel itself. If I ever come back to Gdanks for a vacation, I would very likely choose to book this hostel again.
The location, hygiene, and overall environment are all excellent. For the price, you really can't find anything to complain about. It's incredibly convenient for everything – food, shopping, and getting around. Plus, it's super close to Długi Targ. Highly recommended!
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2023.08.29
Pros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
Hotel near Old Town,Gdansk100% of visitors choose this area
GGuest User2025.06.01
Das Hotel Grano in der Altstadt von Danzig präsentiert sich als solides und verlässliches 4-Sterne-Haus – genau das, was man sich von einem Hotel dieser Kategorie erwartet. Die Lage könnte kaum besser sein: Inmitten der charmanten Altstadt gelegen, sind Sehenswürdigkeiten, Restaurants und Einkaufsmöglichkeiten bequem zu Fuß erreichbar.
Die Ausstattung des Hotels erfüllt alle gängigen Standards: Die Zimmer sind modern, sauber und gut ausgestattet mit allem, was man für einen angenehmen Aufenthalt benötigt – komfortable Betten, Klimaanlage, WLAN, ein funktionales Bad sowie ein kleiner Schreibtisch. Das Interieur ist geschmackvoll, ohne übermäßig luxuriös zu wirken. Besonders hervorzuheben ist das freundliche und hilfsbereite Personal. Vom Empfang bis zum Service im Frühstücksbereich wurden wir stets zuvorkommend und professionell behandelt. Der Check-in verlief reibungslos, und auch kleinere Anliegen wurden schnell und unkompliziert gelöst.
Ein Pluspunkt ist der hoteleigene Pool, der nach einem Tag voller Besichtigungen eine angenehme Möglichkeit zur Entspannung bietet. Auch ein kleiner Wellnessbereich ist vorhanden, wobei dieser eher zweckmäßig als besonders beeindruckend ist.
Located in Gdańsk (Siedlce), Villa Zosieńka is within a 5-minute drive of Długie Pobrzeże and Gdansk Old Town Hall. This spa guesthouse is 2 mi (3.3 km) from St. Mary's Church and 2.3 mi (3.6 km) from Neptune's Fountain.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this guesthouse include complimentary wireless internet access, concierge services, and a picnic area.
To-go breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 10 guestrooms featuring refrigerators and microwaves. Prepare your meals in the shared/communal kitchen. Flat-screen televisions with satellite programming provide entertainment, while complimentary wired internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Right by the harbor, with cruise ships everywhere, an amusement park and an ancient warship museum next to it. The hotel has an underground parking lot. The sea view from the room is great. The breakfast is a rich breakfast by white standards, a good choice.
The room was good, even if a bit small for two people, the water pressure was weak. They have a laundry you can use, which is an advantage. BUT! The communication is very bad, especially for the hotel without reception. They didn’t send me check-in instructions in advance, and I had to have a written communication with trip.com support on my arrival day for the whole day to get them, which is unacceptable. And also, even though they say they have 24/7 support, the hotel responded to me about my inquiry only the next day. They were nice to let us check-in later, but we needed this information earlier than we received it.
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9.4/10
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MMartin Anthony MiszerakVery pleasant and comfortable hotel just off the Old Town of Gdansk. The rooms are spacious and very clean. An excellent breakfast is served, but the other meals are less overwhelming. For example, the Ceasar Salad I ordered had actually little in common with what a ceasar ought be. The most irritating experience occurred in the swimming pool. The hotel disposes of a beautiful swinning pool which I love to use. However, wwhen I arrived the first day, the pool was was occupied by some acqua gym group and in effect not available to hotel guests. This is totally inacceptable. The hotel guests must be given priority in the use of the pool!
GGuest UserI had a wonderful stay at HOLA Gdynia! The hotel’s modern design, comfortable clean rooms, and great location near the waterfront made it an ideal choice. The staff was incredibly friendly and attentive, always ready to assist with any requests. The breakfast selection was fresh and delicious, providing a perfect start to the day. I would highly recommend HOLA Gdynia for anyone looking for a cozy and welcoming place to stay in the heart of the city.
GGuest UserExcellent hotel in Gdansk, slightly out of the city center, but just a 5-minute walk to the main street. The breakfast was excellent, and the rooms were beautiful and clean. The spa is a real bonus for this lovely property! Congratulations!