Posted on Sep 29, 2026|Deluxe Double Bed Room (Floor-to-Ceiling Window, Private Balcony)
Asnafi NaderThe stay at this hotel led to both bad and good/expected experiences. To begin by the bad, the reception/checkin was terrible (I had to wait for a long time and was forced to ask them two times to check me in, the breakfast restaurant was chaotic (I had to go back and forward, left and right, to find what I wanted to eat and drink, and so was the situation for everybody else, a huge number people forced to do the same…) which did not give a good start for the day, the staff in the lobby were not willing to tell me where the nearest convenient store was located… And now to the good/expected. The location is great: a 2 minute walking distance to the West Lake, a large number of restaurants, shops, cafes, Kerry Center, etc. The rooms was clean and quite and the bed comfortable. The cleaning staff were nice and helpful and the checkout was fast and pleasant.
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Price per night from:US$96
Posted on Oct 7, 2026|Deluxe Forest and Lake View King Room
KalutelelidiyaThis hotel used to be an InterContinental (perhaps a benchmark in the Jiangsu, Zhejiang, and Shanghai region), but after the InterContinental brand pulled out, the owner operated it independently under the name 'Free InterContinental Palace'.
After the InterContinental de-branding, the hotel significantly increased its recreational activities, adding tennis courts, sound healing, and more.
Among the resort hotels in the Jiangsu, Zhejiang, and Shanghai area, places like the Xihu State Guest House and Fuchun Resort are quite large, but this hotel's actual scale is even more astonishing. Besides the hotel's own area, the entire Xianshan Peninsula is essentially its public space: in early summer, there are bayberry orchards, and in autumn, the mountains are covered with tangerine trees. You can hike to the top of the back mountain (about 2-3 km), and there's a hidden small 'canyon' in the mountains. If you don't want to dine at the hotel, there's a 'farmhouse restaurant' next door (Xianshan Restaurant). A few hundred meters from the entrance is the lighthouse area, which used to be a pebble beach and has now been converted into a coffee shop/bar.
As for the hotel's own hardware, it's roughly on par with the international resort hotels in Yalong Bay around 2010-2012 (Qiandao Lake InterContinental/Hilton/Sheraton all opened around the same time). It's very well-maintained, old but not dilapidated. Compared to the minimalist, trendy new hotels of the past two years, hotels from this period have much more character.
Most people come to Qiandao Lake to escape the summer heat, but October-November is when Xianshan Peninsula is at its most beautiful. The tangerines are ripe, the lake water is exceptionally blue on crisp, clear days, and by November, a few ginkgo trees in the hotel turn golden.
This hotel also has some special advantages: for example, breakfast is served until 11 AM and includes a dedicated children's dining area. From 9 PM to 11 PM, there's a late-night canteen offering various snacks and instant noodles from all over the world (literally every type of noodle from everywhere!). The concierge team's service is also very attentive and prompt.
What can I say? Perfect weather, perfect hotel – 100 out of 10 points! 🥰
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Price per night from:US$127
Posted on Aug 14, 2026|Studio King Bed Room
Snow MuttonThe hotel is in a very convenient location, especially if you’re in town for a fair or exhibition, with plenty of shopping areas nearby.
The room was clean and completely free of cigarette smell, which I really appreciated. Another thing I loved was the washing machine with an automatic drying function. It was extremely convenient, especially if you’re staying for several days, as you can wash and dry your clothes without having to go anywhere else.
The staff were excellent — very welcoming, friendly, and polite. Their English was also very good, which made communication easy, and they were always happy to help throughout my stay. I was especially impressed by their professionalism and hospitality.
The price was also very reasonable considering the location, facilities, service, and overall experience.
Overall, I had a great stay here and was very impressed with both the hotel and the staff. I would definitely recommend this hotel.
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Price per night from:US$59
Posted on Apr 23, 2026
J.L00
房间干净,风景好,但服务、体验感、性价比一般。
This place is designed for the 'gram, not the 3000 RMB/night experience. The room is beautiful, you've seen that already, but here's my genuine experience that I hope helps set your expectations.
Overall, bare minimum service. There is no proper front desk reception, and I had to remind them to set up the butler group chat the day before arrival because there were no instructions. Upon arrival, the main door was locked. Someone eventually came and brought my luggage up to the room, and that was it. No friendly chats, no personal touch, no estate introduction or tour, no other instructions, just a few pre-set WeChat images. The butler is quite responsive on chat but often provides incomplete answers.
Service at breakfast was cold. No one welcomes you when you walk in, and there was no proper introduction to what was available. There was only one staff member at breakfast. He eventually came over and asked which main dish I'd like. There was no mention of Western vs. Chinese options until I overheard someone else's order. Most of the time he was standing at the kitchen entrance using his phone loudly, which made it hard to get his attention. The loud phone noise made the experience quite unpleasant, as I was hoping for a relaxing, quiet breakfast.
Food options are very limited for a solo traveller. I ordered ******* for every lunch and dinner. I was quite hungry in the late afternoon and looking forward to the savory snacks in the afternoon tea set. I ordered them to my room and was told the ”chef had a family emergency” and could not prepare the fries and popcorn chicken, though I later saw someone else having the complete set in the lobby. :/
I saw another review a few months back giving feedback that there was no floor mat near the hot tub area. Even though they always respond to negative reviews the same way, saying they will improve, the problem was unfortunately not fixed. You only have one floor mat at the shower area and have to remember to bring it across the room to the hot tub area, or you'll be dripping wet on a slippery floor when you exit the tub.
Soundproofing is bad. There is a road right next to the room, and you can hear occasional cars passing by. During my stay, farmers were harvesting bamboo, and you could hear the loud truck engines (which sounded like excavators) and them talking loudly. Mad respect for farmers, just highlighting the downside of the location that you dont see in the nice photos.
The whole experience was strange because it felt like other guests were there for photoshoot over an actual hotel stay experience. You could see beautifully dressed ladies posing at every corner of the estate. Nothing wrong with that, just not something I'm used to.
The experience is not without positives. The room I stayed in 【云渌】 had an insanely beautiful view, which was what I came for. It directly faces the bamboo forest and mountains. On good days, you'll probably be able to see a nice sunset. The room was clean and had great, thoughtful amenities, including Le Labo toiletries, a small pack of laundry detergent, eye masks, earplugs, and a Dyson hairdryer, to name a few. I also loved the huge private balcony it came with.
I was really looking forward to this stay, but coming from another 民宿 I absolutely enjoyed, the service here was a stark contrast. This place has so much potential if they could brush up on the professionalism of the service crew to match the aesthetic and pricetag. I sincerely wish them well and hope the service can be improved.
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Price per night from:US$246
Posted on Sep 29, 2026|Garden-View King Room
Guest UserI've stayed here many times, and the service is always excellent. This time, it was a family trip, and my husband arrived at the hotel first. The hotel was busy, but the staff helped upgrade our room type. Special thanks to Benson & Sandy for their thoughtful service. The concierge staff were also very proactive in helping with our golf bags and luggage. I'll definitely be back for my next golf trip!
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Price per night from:US$267
Posted on Oct 13, 2026|Deluxe Lake-view Queen Room
Guest User
We chose this hotel for our honeymoon and fell in love with it the moment we walked into the room. Fortunately, the weather was on our side, treating us to a breathtaking sunset and evening glow that instantly melted away all our fatigue and allowed us to slow down. My husband and his favorite part was every early morning, sitting quietly on the balcony and watching the mist clear. It was a thoroughly satisfying trip.
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Price per night from:US$67
Posted on May 18, 2025|Shanju Picture·Comfort Twin Room
YiliersikabisitelichawujianzhangI really loved this guesthouse, especially its common areas. The library, in particular, stood out with its striking spatial design and vibrant color scheme, creating a wonderfully spacious and bright atmosphere. It's the perfect place to grab a book, order a coffee, and easily spend an entire afternoon. The host was also incredibly hospitable! I definitely hope to visit again next time!
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Price per night from:US$69
Posted on Oct 9, 2026|Water Terrace Suite
Anonymous UserIf you are considering a hotel around Xixi Wetland and looking at a budget of around 3,000 RMB per night, here are a few things you need to know about the Banyan Tree Hangzhou.
1. Booking Policy: Once you book via Trip.com, cancellation is not allowed after 30 minutes. Even if you book far in advance, you will still be charged a 50% cancellation fee. We only got them to cooperate through mediation by the 12315 consumer hotline, and even then, they only allowed a date change. This is quite rare for a 5-star hotel in China. Pay close attention to this and make sure not to book too far in advance.
2. Facilities & Dining: The facilities at the Banyan Tree now can only be described as resembling a rustic guesthouse (nongjiale). Occupancy seems very low, and the lazy uncles at the entrance completely ignore guests. If you want to grab dinner at night, you have to head out to a deserted area—there are only two restaurants, and some are closed on weekdays, serving only simple burger-style meals. The breakfast is barely on par with a 3-star hotel.
3. Signage & Service: Poor signage. The receptionist had an impatient attitude. The front desk area is tiny, the lobby lacks any fresh flowers or greenery, and the whole place gives off a vibe like it's about to go out of business.
4. Departure: After checking out, as our car drove out of the courtyard, the uncle standing at the entrance just stared blankly with zero reaction or traffic guidance.
5. Cleanliness: The corners of the room were not cleaned properly and were covered in dust.
@ The Bright Side:
If you live in a bustling city every day, are looking for absolute peace and quiet where you can escape from everyone, and don't care about service details, the Banyan Tree Xixi is a good choice. The rooms are spacious and quiet.
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Price per night from:US$412
Posted on Jun 20, 2026
Guest User
Hualuxe in Haining is a newly built upscale hotel we really enjoyed to stay. We liked the following:
* We had a spacious premium double room, which has separate shower/bath and toilet rooms. Both are remodeled nicely. The tub looks really nice but we didn't use it. There is a separate space with a day bed and a table and a chair, serving as a mini living room. The wet bar features Chinese kong fu tea setup, which is really rare. It is not for coffee lovers since they only have instance coffee. The view from the window is decent with a tree lined gated single family community within view.
* The hotel's pool has the best water quality we have experienced from hotel's pools. Even better than some of the best five star hotels. There is a real time water quality monitoring system in the pool area that you can checkout the water quality yourself. Swimming in it is much more enjoyable. Remember that you need to either bring swimming cap or purchase one there to use the pool.
* The hot tub in the locker room is very clean and much larger compared to other hot tubs. It is worth the soak.
* The hotel lobby has extremely tall ceiling making it grand. It is well decorated, featuring a lobby bar and several traditional tea serving spaces for serenity. There is an outdoor garden that the guests can view from the lobby windows, but you can't go into the garden.
* The lobby and hallways are not scented but the air feels clean and there is an air purifier in the room to keep the air clean.
* We also got served with a robot to our door when we ordered extra bottles of water. It is high-tech'ish.
* The single-use toothpaste is a well-known japanese brand, which is very nice.
* we didn't use the gym but it looks well equipped.
* the lobby bar opens till 10pm, which is nice for me to host some visitors.
Room for improvement:
* the sauna in the locker room is not hot enough. Only 51 C when we are there.
* the spa is not yet open, they are still looking for a third party operating company.
* we didn't try the restaurant but they only have Cantonese cuisine. I wish they had more local food (Haining's specialties).
* the service is OK, staff are very friendly but not exceptional in terms of making you feel at home. The mini-fridge seems to have less items than the menu suggests. Perhaps because it doesn't have enough guests to keep the fridges always stuffed.
* since it is really new and not yet fully ramped with occupancy, it may feel a bit empty but you can also enjoy the quietness because of that.
Overall, it was well worth the money but the location is not exactly close to any tourist spot or metro station or busy shopping mall. You really go there for a nice stay. There is a good seafood restaurant next door, which is a plus.
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Price per night from:US$73
Posted on Aug 19, 2026|Grand New Century Twin Bed Room-Panoramic Metropolitan Vista
Guest UserThe most therapeutic moment during a trip is undoubtedly staying in a hotel that exudes warmth at every turn. I was immediately touched by the front desk lady's genuine enthusiasm during check-in and was pleasantly surprised with a room upgrade. The dedicated butler service was exquisite and thoughtful; from check-in details to any questions I had, they always provided detailed answers, truly addressing every inquiry. Whenever I needed supplies or had a sudden request, a call to the front desk was immediately answered, showcasing their incredibly high efficiency. The room's cleanliness was impeccable; the cleaning staff were meticulous and attentive, ensuring every area was spotless and dry. Relaxing in the spacious, upgraded room, shedding the fatigue of travel, made the entire journey easy and enjoyable. This stay was truly delightful.
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Price per night from:US$96