Hotels With Pools in West Yorkshire, United Kingdom

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Poor customer service. There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us . Room only ok, lots of dust in the bathroom ventilation vent

I made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available. The cabin was heated by a movable electric heater that took hours to warm the cabin. The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty. The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter. The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.

The room was clean but we discovered 1 piece of broke glass in the tray and had 4 late check out calls at my first midnight that made my partners could not sleep well but hotel provided us some compliments to make us more happy.

This is the second time we’ve stayed in this hotel at Xmas. This year I had an issue with a another travel partner that failed to communicate booking details with me and then claimed my booking was not on their system despite it showing up on the hotel’s system. Ruby & Suzanne at reception were phenomenal. Their kindness, persistence and excellent customer service were second to none. I am so grateful to them. In addition the grounds of this hotel are stunning, it’s a great location, very clean, comfortable and brilliantly priced. If you’re visiting Bradford or Leeds I would highly recommend this hotel.

We had an overnight stay for dinner and breakfast and were very impressed with the hotel, set in an old Manor House which is well maintained to keep the original style alive. The food was nice and the experience was great even despite the original restaurant room being closed for refurbishments. The bar is set in the Manor House’s drawing room which made for a nice setting after having dinner in the evening. Overall it was a very nice stay and was reasonably priced for what was on offer and we hope to stay again!

Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing. The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it! The view from the window was just a view over a concrete roof. The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available) After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!

Nice welcoming staff. Breakfast was excellent! Unfortunately hotel had a strong smell of damp at main reception and in hall ways. Room could have been cleaner seen chocolate finger marks on curtains from previous guest. Tv didn’t work in room. Nice leisure facilities.

Good, suitable for business trips, the transportation is very convenient for people who drive

Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely. Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10. I would stay again but order food in or bring food with me.