Excellent hotel overall. Great location and friendly staff and great grounds/view. The experience there could be dramatically improved with just two small changes:
1. Poolside service - as it is, you have to get your own food and drink. Adding an app or call system would be awesome. A pool waiter/waitress would be amazing.
2. Better mattresses. They felt quite hard, like a budget mattress not appropriate to a nice hotel.
We stayed for one night in an apartment. We were allowed to check in early which was great. The apartment was very spacious and had everything that you would need. The balcony was huge and had a great view. The only downside was that the bedroom and bathroom were really hot. There was air con in the living room but that did nothing for the rest of the apartment. We slept with the bedroom door open but then got bit to pieces by mozzies! Not sure we would stay in an apartment again but if the rooms have air con then we would try that.
Perfect location on a beautiful island. Better get the room with a sea view and watch the boats come in. Good breakfast plenty of choice and wonderful fresh fruit. Staff all very pleasant and spread the happiness.
Excellent pool kept meticulously clean. Hot tub if rain comes and hot sauna. R3 Restaurant just across the road. Gentle stroll along the front into town and the marina.
We are happy with the service and location of the hotel.
There was a large selection for breakfast, an interesting system for ordering an additional breakfast.
Very good gym, we were there every evening.
The presence of a sauna is also a great solution to relax after daily hikes in the mountains.
We were pleased with the availability of parking spaces near the hotel.
There was some kind of system error when checking out, I hope the staff solved it. Since we were in a hurry to the airport and could not wait for their information to be updated, we simply gave the keys to the room.
I liked everything, excellent price quality ratio.
The staff sympathy is the best, the exemplary cleaning, I feel at home. The distance is relatively close to the car of the airport and about the hotel , my room with terrace, fabulous view, magnificent for the ocean ..... I loved ....
Facilities: While a bit lacking for a five-star hotel, it's still quite good on the island. The good news is that the room rate includes free spa access. The bad news is that it's quite small, with just two massage points and two small saunas: one dry and one wet. If the hotel name didn't include ”spa,” it would be a pleasant surprise, but for a spa hotel, it's a bit overrated.
The window in our room had a crack running from top to bottom. The hotel sent an apology letter and offered complimentary wine. I assumed it was a sudden, emergency fix, as the rooms were full and there were no extra rooms available, which I thought was quite sincere. However, after reading other guests' reviews from six months ago, I realized the window had been broken long before. I'm speechless. Why didn't they fix it so long?
Service: The staff were excellent, and the quality was expected of a five-star hotel.
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
Very Good
111 reviews
8.3/10
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SGD 134
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9,1/10
Great
NNodynessoThe check-in was the most problematic part. I hadn't received any instructions from the host (also not in spamfolder) how to unlock the entry gate to the property. It was already getting dark and the host was also not reachable by telephone. Monica from Trip customer service eventually managed to forward the necessary entry codes to me (many thanks for the assistance!).
++ The room was spacious and convenient, the bed was comfortable, the bathroom and toilet were clean and there were enough towels. For those who like to watch TV: a huge flatscreen with plenty of channels. The shared patio with a little swimming pool is very nice with beautiful sea view. The property is quietly situated at a 15 minute walk from the centre of Angra.
-- No written instructions (e.g. WiFi password) or general information (amenities) available. There are shared facilities in the property and the kitchen can be used for preparing meals (self catering). Although the reservation mentioned breakfast included, there was no fresh bread brought in. Not the end of the world but better not mention it as an option. Also unclear if items in refrigerator belong to other guests (self caterers) or are for general use so we didn't touch any. The host was not available by telephone for questions and also never responded to my initial calls on the day of check in. The room was in the basement and from time to time some smell from the sewer pipes lingers in the room.
Excellent place to enjoy life: very welcoming staff, delicious breakfast, overall a very good experience. We arrived after midnight and receptionist was waiting for us, there was a box with foods and drinks prepared in case we didn’t have a dinner. We loved our stay and can recommend it.
Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
I was a little disappointed that this is not, in fact, a hotel. I think I might have been the only person staying there, I didn't see anyone else except for about 2 seconds in the breakfast room. The only contact I had was by email, and all the instructions were only sent the morning I was traveling, so I didn't receive them until I got to Pico. The room was comfortable enough and very clean. But lots of things are dated. The internet was non-existent. The air conditioner and bathroom fan were both ancient and made a lot of noise. The breakfast was only meh, but the view from the breakfast room was lovely. The location is good, close to town and in a quiet area. I didn't spend much time at the hotel and it was too cold for a swim, but I imagine that would be great when the weather is warmer as the pool also has an amazing view. It's worth it for the price.
Very beautiful hotel right in the city centre, with amazing gardens very quiet and peaceful environment, with the best view to the bay of Horta and to the Pico mountain. Staff was friendly and helpful. I will definitely be back.
We had a lovely stay at ANC. We spent 2 nights there after flying in from NYC. It was nice to have the pool, the terrace and be in walking distance to the beach (even though when we went there was too much seaweed to swim) most of the people at the front desk were very helpful. You can also walk to Caloura. These were all good things as we got acclimated from jet lag. Peaceful. One person in particular helped me with reservations and good details on our plans. The dinner was good and the breakfasts seem to be the usual fare, a good variety. We’d recommend staying here.
Reception was very helpful - room bright and well furnished - good view for watching airplanes. Handy location if you want to take public bus to travel in Sao Miguel. https://www.trip.com/w/y7Gkld7pxS2 Recommend to visit nearby (free) António Borges Garden. https://www.trip.com/w/9ZGqTw5pxS2
I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
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