Check-in was simple with friendly front desk workers who offered us bottled water from a refrigerator in the lobby. The room was very clean and well-equipped with tea, coffee, a refrigerator and microwave. I especially liked the fact that the floor was not carpeted but wood laminate, which is much easier to clean. The pool looked brand new and was open late. Breakfast was perfectly adequate, coffee, tea, yogurt, fruit, cereal, milk and protein bars with bags to pack for takeaway or to eat there. The location was perfect to visit The Corning Museum of Glass, which was under 10 minutes away.
Everything is great about this hotel, very spacious and Caroline at the the front desk is very pleasant and helpful. The only complaint is the aircon/heater unit in the room is very noisy, as it's not central air.
Hotels in the United States are generally old, so don't care about the old and the new. The hotel room is large, it is a suite, with a bathtub, a living room, and a kitchenette. There is free breakfast (although Trip.com shows that there is no breakfast), I heard that there is a free dinner (haven't tried it, you can ask).
Stay overnight at Hampton as it is just a stone throw away from Woodbury Outlet. Generally the room is big and specious as we got the 2 queens size bed for 2 person. Staff are friendly too. However only issue is we found both dead and alive baby cockroaches in the room around different parts of the room such as walk way after entering, toilet, carpet as well as the air circulation machine. It makes us wonder if there is any housekeeping done properly before we check in. Otherwise the hotel is recommend if you intend to stay overnight and continue to shop in Woodbury.
We had an amazing time I went with my sister for my 52th Birthday. Everyone at the resort was great, and the best part is its location. You can actually walk to Canada from the hotel! It’s less than a 30 minute walk to the border, but make sure you bring your passport and a few quarters for the bridge toll back to the USA, which is only $1.25.
The hotel staff were very friendly and helpful. We ordered room service and were impressed with the quick delivery and beautiful presentation. The resort also offers several dining options, a full casino, a spa, and a pool, making it a well- rounded destination whether you’re there to relax or explore.
SShuozoujiuzoudekaiwenThis hotel boasts a great location with easy access to transportation, and the shuttle service to LaGuardia Airport is a definite plus. My overall experience was fantastic. Firstly, the front desk staff were incredibly professional and welcoming, making check-in a breeze and instantly putting me at ease. The room itself was spacious and well-arranged, with a perfectly soft and comfortable bed. The cleanliness was impeccable, with attention to detail evident – no strange odors or dust anywhere. Restaurants, shops, and public transportation were all easily accessible nearby. My only minor suggestion would be to offer a wider variety of breakfast options, but overall, it's excellent value for money and highly recommended. I would definitely consider staying here again.
MMillerBobThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
GGabbyDI am very happy to return to Changdao. The environment on Changdao is comfortable and pleasant. The hotel's environment is quiet, clean and comfortable, and parking is free. The front desk service is also good. The bed is a bit soft, but American beds aren't too hard. The air conditioner in the room is not very easy to adjust and is a little cold.
Disadvantages: The light in the bathroom is connected to the exhaust fan, which makes a lot of noise when it is turned on.
When we drove, it was easy to miss the hotel entrance. Every time we drove to the unknown building next door, we then circled back to the hotel.
SShane CanadianI was fine with the hotel but it is not for everyone.
The hotel is a bit dated. The room is quite simple but the bed was comfortable, the room was clean and there was a good selection of tv channels. However, there is some deep cleaning required as the heater intake was VERY dusty (see image). The shower had lots of hot water and good water pressure. The towels were fine for me, but they are quite thin and small. When checking in, I noticed shampoo packets were available at the front desk, but only hand soap packets were provided in the room. Water was not provided in the room nor was there a water dispenser to fill a water bottle. The hotel may want to consider providing a water dispenser in the lobby. The hotel description gives the impression that parking is not available though there was ample parking. It is near a highly developed area with lots of restaurants nearby. However, it is in a bit of a secluded area so it is best suited for travelers with a car. I was a bit disappointed that my room was not available at 430pm (check-in is at 3pm) but the hotel was short staffed that day. The staff I interacted with were polite and tried their best to be helpful.
The main concern people may have is safety. The hotel is at the end of a quiet street and it is brightly lit outside of the hotel. However, many of the rooms open outdoors and there was no security staff visible at the hotel. It is certainly a budget hotel and many of the clients had a rough appearance. I was fine but some may not be comfortable, especially single female travelers.
I would consider booking again but only for a quick and inexpensive stay.
GGuest UserGreat location, good restaurant, and comfortable beds. The location inside Saratoga Springs Park is very nice. The hotel is older and it definitely shows. We booked a Deluxe King which was large and had a walk in closet. The bathroom was small though and the room was not very well cleaned.
GGuest UserThe room was clean. It was in a wing of the complex that was separate from the main building and we had to cross an outdoor garden to get there. The toilet got clogged and maintenance arrived in 10 minutes to unclog. The Ac/heating unit was loud and kept going on and off all night. The buffet breakfast included was excellent in a lovely spacious dining area.
LLucastatI recently stayed at the West Side YMCA and found it to be a great budget-friendly option in a convenient location. The rooms were clean and simple, with basic amenities that suited my needs for a short stay. The staff were friendly and helpful, and the communal areas were well-maintained. It’s perfect if you’re looking for affordable accommodation in the city without luxury extras. I would definitely recommend it for travellers on a budget or those who prioritise location over high-end comfort.
GGuest UserVisited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked.
Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.
HHayleyRI had a great stay here. Check in was simple and the staff were nice. The room was nice for what I paid, although lighting not great with only the bathroom lighting and mirror being sufficient to apply make up! Bathroom was small and pokey, having to close the door to access the make up mirror was annoying as no sideboard to store makeup so had to keep going in and out. Room was noisy as could hear neighbours talking, and lots of street noise. Ear plugs helped. Shower tray turned into a paddling pool but reported this and it was fixed. Cleaning staff were very nice and insisted on making up the rooms if they saw me in the hall. Overall, the staff I spoke to during my stay were very good, check in/out process was simple - M was very polite and explained the process, room decor could do with a refresh but wasn’t terrible, main areas look just how they look on Gossip Girl! I was able to leave my case for two hours after check out, this was very helpful. Location was great, one block from Central Park and plenty of supermarkets and food places nearby (love Morton Williams!) and perfect being just opposite the Lincoln centre too, although did not attend any shows here but also looks the same as it looks on Etoile! Overall, a satisfying stay in a great location. I will definitely consider staying here again.
NNewmarThe hotel is well located, with an easy acesa
To the beach… The crew is nice, but the building and rooms DO NEED maintenance and finishing. AC liking, walls and ceilings stained… We all know the sea wind demands constant maintenance, but I didn’t see it at the hotel…
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