Hotels With spa in Queensland, Australia

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

The location is fantastic! It's very close to the train station, bus station, and ferry terminal, and just a 3-minute walk to South Bank Park. Service: I really have to complain about the service. I booked for four nights, and on one of those days, the room wasn't cleaned, even after I specifically reminded the front desk. The cleaning generally was quite sloppy; tea-stained cups weren't replaced, with tea stains clearly visible, and the bathroom faucet was covered in water marks. We were quite surprised to find such service and hygiene standards in a hotel of this caliber. Breakfast is à la carte with limited portions, one Western-style breakfast per person, which isn't really suitable for Chinese palates. We asked the hotel if we could cancel breakfast for the last two days, and they replied that it wasn't an issue for the hotel, but since we booked online, we'd need to coordinate with the third-party booking site. Although Trip.com actively tried to mediate, the hotel still refused. I wouldn't recommend this hotel to Chinese travelers.

Location is good for getting around Brisbane cbd, but quite a bit of traffic noise at night. Bathroom had a smell that I think was coming from the drain. Apart from the noise and smell the apartment was great. The fitness facilities were excellent

Excellent location, right across from the beach. Stunning views from the window, couldn't ask for better! I had a renovated room, which was clean and tidy. The kitchen had all the necessary equipment and utensils. They allowed me to pay the deposit in cash, and there were no issues with getting it back. The jacuzzi and pool are open until 9:30 PM, which is great for relaxing after a long day. Parrots even came to visit my balcony! 😍 For my travel dates, this was the cheapest option in Gold Coast, and I'm so glad I chose this hotel.

For breakfast, they cooperated with another restaurant. The environment is very good and the choices are abundant. For accommodation, we are on the 8th floor, just in time to catch upstairs to repair the subway, it is quite noisy.

I didn't expect to find such a great value hotel in Cairns! There were five of us, and we stayed for four days. The service was excellent, and the breakfast was incredibly rich and varied. The swimming pool downstairs was also fantastic, and they even had a hot tub. If I ever get the chance to visit again, I'd definitely choose this hotel.

Good value for money. When you book you must check before if you get a room with view to garden or corridor withno outside view. Nice pool are withtropical palm feeling. Very friebdly staff

Tired and dated. Great location, botanical gems opposite. City view!!! The tarmac roof and major building works, 3 cranes were noted! Everything needs an update. Pool area ok excepts for the noise of construction. Should have been informed. There are other hotels nearby I would suggest you look at

Location is great. Facilities are very good. Truely a recommendation for a stay in Brisbane. We will be happy to be back in the future.