Hotels With spa in Queensland, Australia

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Great location, just across the road from the beachfront promenade. I really loved the modern, minimalist style of the hotel. However, room cleaning needs improvement. The Asian woman at the front desk was very cold and gave me a low-floor room, claiming all rooms were full. Later, I realized that Asian guests were generally assigned to lower floors. 😤

Really nice views, good location close to shopping centre and easy to navigate your way around the city from there, has a nice little gym and a pool and even a tennis court aswell as a sauna, right on the river to can see the sunrise and sunset, I enjoyed my stay has a full kitchen and all of the utensils and pots and pans.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

As a four-star hotel, it largely meets the four-star standard. It's a high-traffic hotel, but the service in all aspects is quick, and they also offer personalized service. It's part of The Star group, so the hotel's location is integrated with The Star complex, and the buildings are all interconnected. I noted in advance that we were celebrating my child's birthday, and they prepared a greeting card and a toy bear, which made my child very happy. In the evening, my child had a cough and was a bit sick, throwing up on the bed. Housekeeping quickly brought new bedding without a single complaint or extra cleaning fee, and they were very caring towards my child. The only minor drawback might be the parking. It's a bit roundabout; you have to go to The Star's car park and follow the instructions carefully. However, the hotel sent parking instructions a day or two before check-in, which was very helpful.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

Stayed here for one night. Location is good, reception staff were friendly, room was okay, was pretty clean and the bed was comfortable. WiFi was decent inside the room and had a good TV. Some disturbances throught the day and night from some local guests staying there. Room was a little run down but clean and overall an okay place to stay for the price.

The hotel's front desk service was quite good; they even gave a small gift once they knew I was a Marriott Platinum member. The room was a bit damp, but clean enough. It's great for kids; we spent three days enjoying the hotel's beach and pool and didn't even want to go out. While the amenities can't compare to a water park, they were still very good. We'll definitely go back. The hotel breakfast was decent, just a bit crowded, so you had to queue.

Upon check-in, I was given a room with an obstructed view. It was on a high floor, but the view wasn't perfect. I then went to the front desk to explain, and the staff were very enthusiastic about finding a room with a better view. They even showed me a few options before I confirmed one, and then they helped us switch rooms and move our luggage. The service was fantastic! The hotel's view is unbeatable, truly the best in Gold Coast. I didn't even want to leave. There's a small supermarket downstairs with all the basic necessities. It's only about 400 meters to the light rail station, which is incredibly convenient for getting around the entire Gold Coast. The hotel rooms are fully equipped with kitchenware, a washing machine, and a dryer – everything you could possibly need, it's so complete!