Hotels With Spa in Shaanxi, China

It was my first time staying at this hotel, and the front desk was very enthusiastic to upgrade the room type. The room was located at the 4 corners of the floor, with 2 large floor-to-ceiling windows, which was a pleasant surprise.

This was my third visit to the Huaqing Palace, and it was only by staying at this hotel that I truly understood what Huaqing Palace is all about and why it's so special. To truly appreciate it, you have to experience Huaqing Palace under Mount Li after the crowds have dispersed at dusk and before they arrive in the morning. While there are other decent hotels nearby, this is the only one located within the Huaqing Palace grounds. Almost every room comes with a private hot spring, and I particularly recommend the rooms with an outdoor private hot spring – the experience is simply wonderful. The hotel staff are all very friendly, and the restaurant is quite impressive; I had all my meals at the hotel during my stay. Although the restaurant is a short walk from the hotel, there's a shuttle service, and it's not a long walk anyway. On a nice day, you can even enjoy the scenery along the way and digest your meal. All in all, this hotel exceeded my expectations in every way, with no disappointments whatsoever. If I come back again, it will definitely be my top choice.

The room was really spacious with a great view. I loved that the shower and toilet were separate, and the sink was outside, which made it super convenient to use. The bed was comfortable, and the pillows were soft and perfect for a good night's sleep. The window ventilation worked wonderfully. The front desk staff, especially the lady who checked us in, was so helpful and even upgraded our room type, making our stay extra comfortable. Public transport, both buses and the subway, is easily accessible nearby, and there are plenty of malls and snack shops within walking distance, which was very convenient. The hotel itself has a lovely ambiance, and the cleanliness was impeccable.

The hotel's location is convenient, just a 10-minute walk from the subway station. The decor is very unique, blending with the ancient capital's style. What left the deepest impression was the hotel's daily breakfast, which features a collection of Xi'an specialty snacks like oily noodles (youpo mian), rice noodles (mipi), and 'water basin' beef (shuipen niurou). The hotel's specialty snacks are even better than those outside; every day I was in Xi'an, I felt the hotel's food was the best, surpassing even highly-rated restaurants on Dazhong Dianping. Furthermore, the breakfast service was excellent – warm, polite, and very efficient. It's one of the best and most memorable service experiences I've had at a five-star hotel.👍👍

This stay was absolutely fantastic! The front desk lady was incredibly gentle and efficient during check-in, and her attitude was warm and patient. From guiding us in, helping with luggage, and getting us settled in the room, the whole process was so thoughtful. Knowing we were planning to hike Mount Hua, she even meticulously explained the best routes and precautions. The housekeeping auntie kept our room spotless and was quick to respond to our requests. Overall, the service was excellent, making our stay incredibly comfortable. We'll definitely choose this place again when we come back to Mount Hua! ✨

This was my second stay, and the hotel's location is truly unbeatable. It's directly across the street from the Big Wild Goose Pagoda and right at the northern entrance of the Grand Tang Everbright City. You can easily walk to key attractions like the South Square of the Big Wild Goose Pagoda, Grand Tang Everbright City, and Qin Han Tang Square, making sightseeing incredibly convenient. Plus, there's Joy City just across the road for all your shopping and dining needs – so handy! The hotel's exterior design is simple yet grand, giving off a very upscale vibe. The hotel is clean and tidy, and I have to praise the bedding in the rooms; it's incredibly comfortable! Make sure to visit the Qujiang Art Museum downstairs; the jade carvings are exquisite masterpieces, and the ceramics exhibition near the exit is also stunning. There's even a Picasso exhibition happening now, and it's free for hotel guests to visit. I especially want to mention how warm and welcoming all the staff are. Upon check-in, I was upgraded to an executive room for free, and on the morning of my departure, they proactively arranged a late check-out and gave me a lovely gift. Their thoughtfulness was truly exceptional, and a special thank you to Candy Jonay and the front desk staff for making me feel so at home. In short, if you want to fully experience the Big Wild Goose Pagoda and Grand Tang Everbright City area, I highly recommend the Westin Hotel. Five stars all the way!

I highly recommend this hotel; the front desk staff and everyone else provided excellent service. Especially the night shift front desk team – I saw how hard they were working, so I gave them two bottles of drinks. There was a small detail when I checked in that I really appreciated: they put my ID in a plastic sleeve. That shows great attention to detail. The room's cleanliness was also quite good, and the internet connection was excellent. I hope the hotel continues to improve, and I hope I have a great time in Xi'an.

I thought this hotel’s standards fell somewhat short of what we are used to with Banyan Tree properties. Partly, it is older. Partly, cleaning staff were careless. Partly, some design choices made the room hard to maintain. The toilet and bathroom were tiled with travertine, a highly porous stone which traps moisture and encourages mould growth. The toilet smelled of pee due to urine droplets absorbed into the porous stone. The shower cubicle had very bad mould stains, again, due to the porosity of the stone. The cleaning lady had a great attitude, friendly and warm. Unfortunately, her cleaning standards were low. There was a layer of dust on the balcony’s handrail. She slapped her cloth over to dust and after she left, the dust settled again. She cursorily cleaned the toilet and shower area… and after she left, the strong pee smell was still there. The corridor smelled of smoke. There were 2 air purifiers in the suite. We switched them on but my husband still developed an itchy throat from the smoke pollution. We complained to the cleaning lady, who cheerfully informed us that smoke smells are to be expected. Once we escalated the issue, the service recovery was excellent, however. Friendly and warm, a lady moved us to another room that seemed to have seen lesser wear and tear. In the new suite and corridor, there was no smoke smell. The toilet had only a very faint pee smell. It was better but still disappointing considering that this is a Banyan Tree property. Neither of the suites had a Chinese teapot. I was a bit taken aback. I was told that it was available on request. I guess it is because this is a children friendly hotel and maybe pretty teapots break when kids run about? In any case, I suggest a small card placed where the cups and saucers are kept, informing guests that Chinese teapots can be requested.

This is a well-established five-star hotel in Xi'an, boasting an excellent location right next to Xincheng Plaza, within the ancient city walls. You can quickly cycle to the Bell and Drum Towers from here. Despite its central location, it's nestled in a very quiet, private courtyard, giving you a sense of peaceful retreat amidst the hustle and bustle. Strolling through the courtyard, you can feel the profound historical changes Xi'an has undergone since the founding of the PRC. While some of the facilities inevitably show their age, you can tell they're diligently maintained. Upon arrival, an attendant will help carry your luggage to your room. The front desk staff are incredibly professional and courteous, resolving issues very quickly. Communication with Sofitel Legend Peoples Grand Hotel Xian was also seamless, and they facilitated the transfer of our luggage. I accidentally left a few items behind during check-in, but they handled the communication within minutes and had my belongings delivered to my new room at Sofitel Legend. Knowing our new room wasn't ready yet, they proactively helped with communication and offered a late check-out, making guests feel a profound sense of warmth, like coming home, especially during the New Year period. This level of service efficiency and attitude truly deserves praise. The breakfast spread is extensive, and the freshly made waffles are absolutely delicious – soft, sweet, and chewy. The only minor drawback was the crowd at breakfast during the New Year, but the tables were cleared quite promptly, and the cleaning staff worked incredibly hard.

very close to airport,clean room,very good breakfast,nice and helpful staff,free airport pick-uo and drop-Off..we recommend this hotel.only drawback is telephone number provided by Trip.com as hotel's number is wrong!