Posted on Jul 17, 2024|Superior Double Room
Guest UserIt has a great place for reaching anywhere including the airport. My room was really clean and well organized, plus staff was very kind. One of staff explained all of things and she let me know that walking street at night is safe and where are great places for going to bar and restaurants
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Price per night from:AED 827
Posted on Jun 29, 2026
Guest UserIf you want a quiet accommodation, it is the best choice ~
It's a great place to stay if you're only on a schedule for one day and relax.
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Price per night from:AED 799
Posted on Apr 16, 2025|Deluxe Garden View(2adults+1child)
Guest UserExcellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
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Price per night from:AED 1,457
Posted on Jul 19, 2025
Smurki0o
Exceptional Business Stay at PortBlue Pollentia – A Perfect Balance of Productivity and Relaxation
I recently had the pleasure of staying at PortBlue Club Pollentia Resort & Spa in Alcudia for a business trip, and I can confidently say it exceeded all expectations. From start to finish, the experience was seamless, relaxing, and incredibly well-suited to balancing work and well-being.
Facilities & Comfort:
The resort offers a unique blend of tranquility and professional amenities. My room was spacious, spotlessly clean, and equipped with a comfortable desk space and fast, reliable Wi-Fi – essential for any working traveler. The ambiance was quiet and calming, perfect for focused work sessions between meetings or calls.
Meeting & Work Spaces:
Although I didn’t host formal meetings, the resort offers excellent quiet zones and informal seating areas where I could take video calls and work without distraction. The staff was also more than accommodating in helping me find suitable spots to work comfortably.
Dining & Service:
The buffet and à la carte dining options were impressive, offering healthy and diverse choices to keep me energized throughout the day. The staff was attentive, friendly, and always willing to go the extra mile – whether it was arranging early breakfast or helping with printing documents.
Wellness & Location:
After long working hours, the resort’s spa, gym, and pool facilities were an absolute highlight. Being able to unwind with a swim or a sauna session made a huge difference in managing stress during the trip. The location, set between the bay and natural park, added an extra level of peace and beauty.
Overall:
PortBlue Pollentia isn’t just a leisure destination – it’s also an ideal base for business travelers seeking comfort, efficiency, and a touch of luxury. I wouldn’t hesitate to return for either work or leisure and highly recommend it to professionals looking for a productive yet restorative environment in Mallorca.
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Price per night from:AED 1,216
Posted on May 21, 2026
Wu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
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Price per night from:AED 1,062
Posted on Mar 8, 2025
Guest User
Very comfortable bed and 10/10 pillows. Spectacular sea views, but it is not 500m from the centre, rather double that and there are also 121 stairs. Breakfast is €15 at the hotel. The jacuzzi is small and shared. The staff is very friendly except for the morning receptionists.
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Price per night from:AED 1,017
Posted on Jul 5, 2025
Guest User
Located a bit away from the ”Ballermann” area, this hotel offers good value for money, especially with the all-inclusive option. It can get a bit noisy with partying crowds. Overall, it's worth recommending for the price, but don't expect a 5-star hotel.
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Price per night from:AED 755
Posted on Jan 8, 2025|Deluxe Double Room with Artemis Sea View
Guest User
Wow, where to begin. My husband and I brought our 3 year old to Mallorca after moving half way across the world. It was our first break from craziness in a year, and we were lured by the direct flight from our city to visit Mallorca for a week after Christmas. I found the Elba Sunset after doing a bit of research on where to stay on the island. First, and most importantly, I want to say an immeasurable thank you to the entire staff of the Elba. When I say, I could not have imagined how relaxing, joyful, kind, thoughtful, and generous the staff of this establishment could be, I mean it. They are all truly, truly amazing. (Apologies in advance if names are spelled incorrectly!).I specifically want to thank Marta, Elise, Adrian, Christiane, Henry, Paula, Pedro, the whole cleaning staff, and truly every person I encountered there, for making this vacation, one we really desperately needed, so wonderful. Our son Hugo was embraced and coddled by everyone he met, and was completely accepted and showered with love wherever we went in the hotel. Speaking of the hotel. We were there in the off season, and I cannot recommend it enough. The stunning location, the sun, the bright spacious room with a beautiful sea view, the pool (albeit freezing...not that my husband and son cared!), the spa, and the restaurant overlooking the water. 100 out of 10 for the people who make the Elba Sunset the magical place that it is. Much love xx
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Price per night from:AED 1,105
Posted on May 6, 2026
Anonymous UserWe stayed for four nights as a group of six people in three rooms. There were some good points: many staff members were friendly, the hotel is very close to the beach, and the restaurant offered a good variety of food.
However, the overall experience was disappointing.
The biggest issue was cleanliness. The bath towel in the room was extremely dirty, and I only noticed it after using it. The chair in the room was also full of small hairs, and the lid of the kettle had mould on it.
There were also several service and follow-up problems. The safe in the room was not working and was never fixed. We selected the green cleaning policy, which should include free minibar service, but the minibar was never provided or refilled during our stay. We reported this to the front desk four times, but nothing was resolved.
Communication also needs improvement. I booked a spa treatment through the app, but when I arrived, I was told it was only a “request” and not a confirmed appointment. In addition, when I called the front desk, my call was cut off before I finished speaking, and this happened twice.
Finally, although we booked full board, no drinks were included at dinner, and even still water had to be paid for separately. This was not clearly explained.
Overall, the location, food variety and some staff were good, but the repeated cleanliness, maintenance and service issues made the stay fall below expectations.de
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Price per night from:AED 1,410