L’hôtel est super sympa. Les chambres sont correctes. Le service de nettoyage impeccable. Le petit déjeuner masterclass. Premier hôtel où je vais où on sert du vin mousseux au petit déjeuner. Les produits sont frais. Le personnel très accueillant et compréhensif. Le petit plus c’est leur consigne à bagage pour ceux qui voyagent un peu plus tard.
The hotel service very friendly
We were half-pension with dinner and we just give you a approved, breakfast well
Three-person room with regard to equipment a little scarce
A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
Probably one of the best hotels in the middle of those on the 2nd line in Santa Susanna. Cosy, beautiful rooms with balcony, modern decoration and good view of the inner area with a swimming pool. Access to spa and gym in the hotel is a big plus. A spacious and comfortable hall with a bar. It seems all about the same as in neighboring hotels, but somehow more cozy ...
With rooms available, we were given a room with a view of a wall and service staircase. This spoiled the impression of the hotel. The reception staff refused to change the room and were not friendly. The breakfast was good.
Generally very good, they allowed me late checkout and changed my room since it was not a double bed as it was stated in the trip.com description in which it also said that there was a bathtub but there was no...
The cleanliness was good, the bed was very comfortable, the location was good, perhaps the least of all was the breakfast, it lacked some selection for a 4-star hotel, everything was too simple, but the man who was in the freshly made eggs and crepes section was very friendly (Yusef), generally good.
I don't know where the spa is, nor do they mention it. Therefore calling it Hotel & Spa seems a bit unnecessary to me.
Hotel muy señorial, bonito, habitaciones y baño amplias. Piscina y Spa. Desayuno buffet muy completo y rico. Restaurante con menú, te dan la opción de que sí el día de salida, reservas un tratamiento o comida restaurante, te dejan la habitación hasta las 18,00. Una maravilla para poder aprovechar el día.
The hotel is beautifully designed, with a swimming pool, blue sky and sea as standard. Many locals come here for vacation! The breakfast is rich in variety, the service staff is also very enthusiastic, the room is spacious and comfortable, I will come here a few more times next time to enjoy a few more days!
The room is relatively large, the facilities are a bit old, the air conditioner cannot adjust the wind speed, and it is a bit noisy. The hotel has a good environment, the garden is large, and the swimming pool is quite satisfactory. Located in a hot spring town, it produces many brands of mineral water. The most famous is that the Vichy Catalony, Hotel belongs to the Water Factory Group.
The hotel has its own chapel and can organize activities.
Breakfast is not very good, there are few choices.
Very Good
41 reviews
8.1/10
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GGuest UserA short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
GGuest UserA lovely trip away for a few days. Clean hotel lovely staff especially Andrea. A few restaurants nearby and around 10 bus stops to supermarket. The staff clean everyday if you leave a sign for them to enter, chef dinners were lovely I never ate breakfast due to waking up later. Abit pricey compared to some other hotels near by I am not sure why as it’s not on the beach but across the road. I was in abit of a problem with my return back to London and the manager was not willing for me to continue my stay for the original price I paid instead doubling the price that was the negative experience that I had, all other staff was helpful and kind. I mostly took videos in the hotel that I cannot upload there’s pictures are a meal at the restaurant the road of the hotel and one restaurant.
11351678****This hotel isn't in central Barcelona but in a nearby town, right by the yacht marina. The sea-view rooms are fantastic, perfect for a morning run or stroll along the coast. While the hotel facilities show their age a bit, the room size is decent, and the breakfast spread is quite good. Overall, a solid choice.
DDr. Julio BernalAt first I was concerned about the location of the hotel. Nothing to be worried about. The hotel is near the train station. (20 minutes walk). There are several options for dining around the hotel. The facilities are well kept (sauna/pool). The room was spacious and comfortable. Something to improve would be the operating ours for the bar. They close at 11. You could not get even a bottle of water unless you go and walk at least 10 minutes. Things that can improve for future travelers. 1. The attitude of the people in the lobby should represent the hotel brand. There was a staff person in the checking counter( I don’t know his name, male in his 30s…) yelling to another coworker and he didn’t mind if there were guests or not around. Truly unkind and unprofessional. 2. The restrooms in the lobby need a lot of maintenance. There were broken toilets and faucets. Besides these observations, this place is a very good option if you want to stay outside Barcelona.
GGuest UserIt's a pretty good hotel, especially if you're traveling by car. It's conveniently located close to the airport, and the city center is only about a 10-minute drive away.
The rooms are quite spacious and look clean.
Breakfast was quite hearty, with options like hash browns and pancakes, and everything tasted good.
It's worth noting that all the elevators in this hotel are panoramic elevators, so those with a fear of heights should be aware.
NnananonoGenerally, it was 3 star experience.
Advantages: good cleaning service, buffet food was okay most of the time, hotel is located very close to the sea.
The biggest disadvantage is an “all inclusive”, it is definitely not comparable with Turkish all inclusive. First of all, visitors who paid for all inclusive are not getting anything in mini-bar, not even a water. You can get water from the bar from a water cooler, but you have to have your own bottle. Also, their “all inclusive” does not include a lot of drinks from the bar, and restaurant near the main bar and in front of the sea. The “all inclusive” ice cream is a joke, instead of the normal ice cream you are getting a smallest version of only 2 or 3 basic ice creams, for all other ones you need to pay. Also, the “snack bar” is located outside of the hotel, food itself was not too bad, but pretty basic, the area was very small and near the children’s swimming pool. For the beach towels you need to give 10€ deposit in cash, and if you want sun lounger with umbrella on the beach you need to pay 25€ for one day use. The hotel bar on the beach is also non “all inclusive”.
So, out of all hotel locations you only can use your all inclusive benefit in 2 bars and 1 “snack bar” + buffet.
Overall, hotel is not bad but not good.
Would only recommend to go there with option bed+breakfast, and pay for the rest meals and drinks. It will be cheaper and you will not feel like an outsider or beggar, going around the hotel asking where you can eat. Because that how we felt exactly.
P.S. Russian lady in the adults only bar was providing an amazing service and was very helpful and kind :)
AAnonymous UserThe hotel is beautifully designed, with a swimming pool, blue sky and sea as standard. Many locals come here for vacation! The breakfast is rich in variety, the service staff is also very enthusiastic, the room is spacious and comfortable, I will come here a few more times next time to enjoy a few more days!
AAnonymous UserThe room is separated by a cabinet. The sea view is very beautiful, go out to the sea one step. Suitable for travel. Living is very comfortable and should come again. Four-star hotel, almost four-star standard.
CChangyouxiaoyuzhouFirst off, a huge shout-out to the service! From the moment we checked in, the front desk staff were incredibly warm and efficient, always with a genuine smile, and patiently answered all our questions. It wasn't just the front desk; every staff member throughout the hotel, from the pool attendants to the restaurant servers, made us feel comfortable, cared for, and truly valued. My elderly travel companions are quite particular about their food, and they had a few unconventional requests. The staff went above and beyond to accommodate them, and that feeling of being prioritized was truly wonderful.
The room's view also deserves a special mention! The moment I pulled back the curtains, I was absolutely stunned. The panoramic sea view outside was breathtaking and magnificent, with planes occasionally flying by. It's just a few minutes' walk to the beach, and at night, you can see countless lights twinkling. Even at midnight, people were everywhere on the beach, chatting, playing beach volleyball, and even doing Western-style line dancing. Every photo you take turns out picture-perfect.
Facilities and dining also didn't disappoint. The outdoor pool environment was fantastic; just soaking in it and enjoying the view was incredibly relaxing. The breakfast spread was super diverse, offering a full range of Chinese and Western options, hot and cold dishes, fruits, and desserts. Every morning, we started our day feeling satisfied and happy. For dinner, we opted for a set menu, and the portions were incredibly generous – enough to easily fill two people, and the taste was spot-on.
All in all, whether it's the service, the environment, or the dining, the W Barcelona excels in every aspect. Next time I'm in Barcelona, I'll most likely choose this hotel again! Absolutely fantastic!
DDuwanjuanshu;xingwanliluThe hotel's breakfast is divided into two parts: buffet and à la carte. The former is mainly cold food, including bread, desserts, cold cuts of ham, fruits, etc., and the latter is freshly made hot food. What's surprising is that there is a Chinese menu. There are many varieties to choose from, and the taste is also very good. Some of them are very suitable for Chinese tastes, such as omelet rice. The buffet part will also have a small amount of changes every day, which is rare in Spain. There was a problem with the shower button when I took a shower at night, but the overall service of the hotel is still very good.
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