Great in every way, from the excellent location, just across from Utsunomiya Station, connected by an overpass, to the modern decor, the smiling front desk staff, the good security system, the spacious rooms, the comfortable seating areas, the beds larger than the Japanese standard, and the reasonably good breakfast. All staffs are very nice and attentive. I like the onsen on the top floor, spacious and nice, with two large pools both indoor and outdoor, see the view of the railway station, especially at night is beautiful. Last but not least, there are many cafe, restaurant, shopping zone and huge supermarket in the whole building. Recommended!
4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
This hotel is super convenient! It's just a short walk from Sano Shintoshi Bus Terminal, and Sano Premium Outlets is also within walking distance. Plus, there's a convenience store nearby.
The public bath was a nice touch, and it wasn't too crowded, so I was able to really relax. I especially loved the herbal scent of the shampoo, conditioner, and body soap.
I'd definitely stay here again if I have the chance!
Environment: It's about a 10-minute walk from Kinugawa Station. There's a small hill where pushing luggage can be a bit difficult; you can contact the hotel for a shuttle service. Unlike most Kinugawa onsen ryokans, it's not located right on the river, which is a bit of a shame.
Cleanliness: Excellent.
Facilities: First, the large public baths have alternating men's and women's baths, each with its own unique features. There are sleeping baths, cream baths, and saunas. The overall design is very reasonable and simple. The rooms are large, easily accommodating at least four people, and include both Western-style beds and Japanese-style tatami mats. The rooms are large and quite new, without the usual musty smell of older hotels. The window view is just average, but it doesn't detract from the overall experience.
Dining: We had two meals during our stay. Dinner and breakfast were both deluxe kaiseki cuisine, which was delicious and photogenic—five-star quality. It ranks among the top three kaiseki meals we've had at onsen.
Service: Excellent. The Vietnamese lady who greeted us spoke Mandarin, and the restaurant manager, a lady from Guangdong, explained the dishes in great detail. Overall, the service was excellent.
You can't enter the hotel until 3 pm, and you have to clean it up before that time. You can only check in at 3 pm before. This is the first time that I can’t enter the hotel if I arrive early! There are not many service staff, maybe they are too busy. However, the room was not bad. Dinner was delivered to the room, and a Chinese girl served us. It is rare to have a Chinese-speaking waiter in such a remote place. There is a self-service bar in the lobby, where you can take drinks at will.
The hotel is quite new, and the room is very spacious. We enjoyed soaking in the hot springs at night and strolling along the Onsen street during the day. It's very close to the Yumoto Onsen Ski Resort, which was great as it was mostly locals skiing there. The only downside is that it's a bit far to get to; you have to take the bus and get off at stop number 45.
The shuttle bus is very convenient.
Although it's an older hotel with somewhat rustic furnishings, it's very clean and comfortable. During the day, the view from the window is of Lake Chuzenji, its shimmering waters are beautiful.
The hotel staff are all very helpful, happy to assist you, and very enthusiastic in answering your questions.
It's a perfect hotel for a relaxing vacation.
The food is all delicious; highly recommended.
The rooms are comfortable and not far from the tram stop, just a short walk away. There's an all-day hot spring on the first floor of the hotel, which is very relaxing and worth recommending.
During the recent three-day autumn foliage season, rooms in Nikko were extremely difficult to book, especially balcony rooms with views of Nantaiyama and Chuzenji Lake. This time, I checked in at noon and requested an upgrade to a lake view room, and luckily, one became available on the 5th floor, the top floor. The balcony of the room offered a breathtaking lake view! Although the price was high, it was truly amazing!
Environment: Prime location near Chuzenji Lake, with its own dedicated station. The pier, lakeside, and Kegon Falls are all within walking distance.
Service: Top-notch. From check-in to introductions, turndown service, and breakfast the next day, the staff were impeccably at home! They now offer twice-daily shuttle service from Nikko Station. Truly fantastic!
Facilities: Complete with all amenities, including a private onsen (hot spring), and state-of-the-art bathing and skincare facilities.
Cleanliness: Spotless, and the public areas are impeccably beautiful.
Staying here is like living inside an oil painting, except for the price. But this is just one example! The purpose of making money is to achieve Ritz-Carlton freedom.
The location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
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SSteve SiauwOne of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......
GGuest UserThe location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
玩玩转星球-KevinThe most important buffet dinner during the stay was served very late, and the dishes were often empty, which is very rare in Japan.
Because it was less than 700 yuan and included two meals, although the hotel had many flaws, it was understandable, but the faucet in the room seemed to be broken, and the water flow was not smooth, which should be replaced.
Overall, this room was acceptable.
BBazeGreat in every way, from the excellent location, just across from Utsunomiya Station, connected by an overpass, to the modern decor, the smiling front desk staff, the good security system, the spacious rooms, the comfortable seating areas, the beds larger than the Japanese standard, and the reasonably good breakfast. All staffs are very nice and attentive. I like the onsen on the top floor, spacious and nice, with two large pools both indoor and outdoor, see the view of the railway station, especially at night is beautiful. Last but not least, there are many cafe, restaurant, shopping zone and huge supermarket in the whole building. Recommended!
GGuest User4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
GGuest UserThe hotel is quite new, and the room is very spacious. We enjoyed soaking in the hot springs at night and strolling along the Onsen street during the day. It's very close to the Yumoto Onsen Ski Resort, which was great as it was mostly locals skiing there. The only downside is that it's a bit far to get to; you have to take the bus and get off at stop number 45.
GGuest UserThe shuttle bus is very convenient.
Although it's an older hotel with somewhat rustic furnishings, it's very clean and comfortable. During the day, the view from the window is of Lake Chuzenji, its shimmering waters are beautiful.
The hotel staff are all very helpful, happy to assist you, and very enthusiastic in answering your questions.
It's a perfect hotel for a relaxing vacation.
The food is all delicious; highly recommended.
EEMM.tripI was generally satisfied and would like to use it again, but there were a few things that bothered me.
◆About the hot springs
It was great that the men's and women's baths were alternated and different types of hot springs could be enjoyed depending on the time of day.
Points of concern: The hot springs and open-air baths are quite open, and it seems like you can see them from outside. You can see the bridge from the bath, but you can see the faces of people walking by, so I felt that the baths could be seen from the bridge side.
◆About cleanliness
Basically, it is well cleaned and there is no problem spending time there.
However, I was concerned about the fact that there were a lot of dead insects in the container that covers the light bulb of the room (the dead insects had accumulated on the ceiling light, and black dots were visible).
◆Access was very good and I was satisfied. All major tourist spots and stations are within walking distance.
LLindaxiaolingziDuring the recent three-day autumn foliage season, rooms in Nikko were extremely difficult to book, especially balcony rooms with views of Nantaiyama and Chuzenji Lake. This time, I checked in at noon and requested an upgrade to a lake view room, and luckily, one became available on the 5th floor, the top floor. The balcony of the room offered a breathtaking lake view! Although the price was high, it was truly amazing!
Environment: Prime location near Chuzenji Lake, with its own dedicated station. The pier, lakeside, and Kegon Falls are all within walking distance.
Service: Top-notch. From check-in to introductions, turndown service, and breakfast the next day, the staff were impeccably at home! They now offer twice-daily shuttle service from Nikko Station. Truly fantastic!
Facilities: Complete with all amenities, including a private onsen (hot spring), and state-of-the-art bathing and skincare facilities.
Cleanliness: Spotless, and the public areas are impeccably beautiful.
Staying here is like living inside an oil painting, except for the price. But this is just one example! The purpose of making money is to achieve Ritz-Carlton freedom.
KKongkongwukongkongAn old hot spring hotel! Breakfast and dinner are really cost-effective! The food is delicious, from fish to small pots! Appetizer strawberry wine, hot tea and dessert after dinner! The hot spring is also quite good. We are the family of four adults with children. It is a very satisfying stay experience! I have lived in a lot of expensive places before, but it feels similar. Cost-effective leverage, praise!
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