Double room for single occupancy; the room is rather substandard and in no way meets the standards of a 4-star hotel. Upon arrival, there was a steadily growing puddle under the sink in the bathroom, extending behind the toilet. The damage must have been known for some time, as the corresponding limescale stains had not been removed. There were water stains all over the bathroom ceiling, a discolored shower curtain, and not a single electrical outlet (even for an electric toothbrush). The room itself is only habitable with the balcony closed, as jackhammers and excavators operate loudly from 8:00 AM to 6:00 PM in the hotel opposite, making noise impossible to ignore even with the door closed. Therefore, balcony use is only possible after 6:00 PM. Moving to another room is not possible, as the hotel is fully booked. For my trip costing €622, I was offered a complimentary dinner (worth €21.50) in the hotel restaurant on the last evening as compensation.
The hotel is in a great location, next to the Atlantic Ocean and the marina. It is within walking distance from Funchal Square, the cable car station and some attractions. There is a Cristiano Ronaldo Museum next to it, the ticket is 5 euros, and you can visit it for free if you stay in the hotel. The hotel we booked is close to the machine room, and we can hear the roar of the machine at night. It is recommended to book a hotel room near the sea.
We booked a triple room 3 beds last min with late bird price. However they gave us double room 2 beds. It's on the 1st floor just next to tennis court which is quite noisy. It's 31 degree F, no air conditioner. Only 1 tiny window can be opened for fresh air but its facing a foot path with many guests access to the indoor pool, gym...etc. Not enough privacy.
Location is ok as many small supermarkets, restaurants and bus stops near by within walking distance. Hotel facilities are good for the price.
We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
The Porto Santo Hotel & Spa is an excellent choice for those who seek rest and quiet. Although it is a modest hotel, it is extremely comfortable and comfortable. I emphasise especially the sympathy and availability of the staff, which makes the experience even more pleasant. And the beach bar? Just spectacular perfect to enjoy sunset with a drink in the hand. I recommend!
Hotel localizado dentro do Centro Comercial Plaza Madeira. Difícil achar pois a entrada é pelo Shopping (?) ou pela garagem privada em baixo do shopping. Pouca informação e difícil de entender como chegar a recepção pela garagem. Até o Waze se embaralhou para achar o hotel. Sobimos 2 ascensores e entramos em porta com campainha, corredor estrito e depois um terraço a descoberto. Daí uma porta de vidro pesada para acessar pelo lounge de eventos. Piso todo de cascalho (pedra) com rolamento difícil das malas com rodas. Apesar da maratona (jogo escape) o hotel é boutique como visual bonito e com uma café da manhã de um 5 estrelas. Se melhorassem a chegada para recepcionar os clientes como é costume nos Hotéis 5 estrela ficaria um Luxo só. o aquecimento da piscina no Terrace seria uma mais valia.
Quartos limpos e minibar ”on demand”. Gostamos até do robô que recolhe os pratos e utensílios do café.
We have been very grateful to the Golden Residence hotel team, from the sparkling bottle to the small gestures like the offer of shops in check out our stay was excellent. The indoor pool and the Turkish bath are a must besides the outdoor pool. The rooms are large, with room and kitchenette missing only TV in the room.
Really friendly staff, good food, bus stops, just outside hotel, 2 buses to airport from there, supermarket next door, car rent and nice caffe next door, good value for money, highly recommended
Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
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GGuest UserGreat hotel with its own spa area and beautiful natural pools right next to the beach. There are a lot of tourists in this region. I would recommend buying water etc. before checking in.
Highly recommended for the nightly price of around €150-170. I wouldn't pay more than that though.
MMuhammadOne of the main reason why I booked this 4 star hotel was that it said it had a large space gym area as mentioned before booking, so I assumed it being a 4 start Hotel it will have decent weights and machines. However, when I arrived, the gym didn’t have a pull-up bar or a cable machine, the dumbbell weights were very basic that went up to only 10 kg. That is absolutely disappointing considering this was a 4 start Hotel. To be honest the multiuse cable machine is pretty much all you need as it has everything to be exercise all your body parts! I love my pullups hence I had to find a way to do them so I found a metal gate just outside the gym in the tennis court believe it or not I used the gate frame to do my pullups (see picture). Another downfall is that it didn’t have a water fountain in the gym area. You had to go up to the reception and buy bottle of water for €2. Good luck to those who suffer from quick dehydration.
I expected the room to have a kettle which you wouldn’t think twice whether it will have it or not. But guess what? You have to pay extra to have a kettle in your room during your stay between €5 to €7. That’s just jokes, I didn’t know if I should laugh or cry!
Other than that, the staff were very friendly and the location is close to the sea, and approximately 11 minutes drive to the main city area in Funchal.
I’d say the breakfast is good, but the same time pretty standard what you would get in a 3 star hotel. I was expecting better variety. The breakfast is always the same every day. Hardly never changes. However, the dinner menu has a rotation.
Overall, I would give this place 3.5 out of 5!
I hope they can accommodate the above the next time I visit. 
GGuest UserWe really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
GGuest UserWe booked a triple room 3 beds last min with late bird price. However they gave us double room 2 beds. It's on the 1st floor just next to tennis court which is quite noisy. It's 31 degree F, no air conditioner. Only 1 tiny window can be opened for fresh air but its facing a foot path with many guests access to the indoor pool, gym...etc. Not enough privacy.
Location is ok as many small supermarkets, restaurants and bus stops near by within walking distance. Hotel facilities are good for the price.
JJRamosWe have been very grateful to the Golden Residence hotel team, from the sparkling bottle to the small gestures like the offer of shops in check out our stay was excellent. The indoor pool and the Turkish bath are a must besides the outdoor pool. The rooms are large, with room and kitchenette missing only TV in the room.
GGuest UserI chose a hotel with an ocean view at an affordable price.
As a result, there was a hotel with very spacious rooms, panoramic window, coffee/tea, a comfortable bathroom with bid, a large balcony. The only moments: a separate bed for the couple and a weak shower. Noise of night waves on the amateur:) We had to close the door on the balcony, though it was quite noisy.
The service is very friendly.
Breakfast is delicious and fresh. There are plenty of baking, drinks, cuts and hot.
I didn't expect there would be a free transfer to the center and back. Absolute plus this hotel because it is not in step-by-step access from the center.
The views, the purity near the hotel, its beach is amazing.
Then we lived in the private sector and a lot of what looked at the island, but the first two nights in Orca Praia remained in our heart 💘
With respect,
Elena from Russia
GGuest UserDouble room for single occupancy; the room is rather substandard and in no way meets the standards of a 4-star hotel. Upon arrival, there was a steadily growing puddle under the sink in the bathroom, extending behind the toilet. The damage must have been known for some time, as the corresponding limescale stains had not been removed. There were water stains all over the bathroom ceiling, a discolored shower curtain, and not a single electrical outlet (even for an electric toothbrush). The room itself is only habitable with the balcony closed, as jackhammers and excavators operate loudly from 8:00 AM to 6:00 PM in the hotel opposite, making noise impossible to ignore even with the door closed. Therefore, balcony use is only possible after 6:00 PM. Moving to another room is not possible, as the hotel is fully booked. For my trip costing €622, I was offered a complimentary dinner (worth €21.50) in the hotel restaurant on the last evening as compensation.
AAnthonyA stunning location and a very comfortable, clean hotel with amazing views from the bedroom and restaurant. Walking opportunities are limited due to the steepness of the terrain but there’s a great path down to Curral do Freitas (45-60 minutes). Service was very good but the vegetarian food was not up to the standards that we expected. Good selection at breakfast but the hot breakfast is not kept warm. Nice jacuzzi and nice, small indoor pool.Certainly worth a visit but could be even better with better food as it’s a long way to the nearest restaurant. €3.35 bus from Funchal (No. 81) but check timetables carefully
FFahad A AlghamdiEverything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
SsfoxonA lovely Hotel, with a high level of service and a great restaurant an amenities. The location is only good for those willing to taxi or drive to Funchal- otherwise it is a 30-35minite walk, allow more time for the way back all uphill.
The decor of the rooms is dated- very 1990s in style, the carpet is wearing thin in places. The pool side area is nice but could benefit from a modernization to make the decor match the level of service.
Can't fault the stay otherwise.
Shout out to Sandra, the Maitre 'd, D for her amazing level of service. Obregado!
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