Hotels With Spa in Samarkand Region, Uzbekistan

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

The hotel has a great location on the main street, with several good restaurants and a nice dessert shop nearby. The hotel breakfast is also quite plentiful. Recommended.

Really enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!

Unexpected hotel, very new, facilities in all aspects are new feeling, hotel service attitude is also good, but originally said in advance to help pack breakfast in the morning and put the refrigerator in the end did not see the arrangement.

We stayed on the 16th floor and the view was amazing. AC truly kept us cool during summer heat. Breakfast buffet had varieties of Uzbek food. Overall, we had a great stay.

Great location only minutes away from the amazing registan square. Breakfast selection is wide and recommended and a large variety of cold and hot options. Fairly priced. Overall the room is small, walls are thin, hence easy to hear sound of the hall way. Further, upon check in, the hot water kettle is used with water and black liquid inside without cleaned - mentioned to the cleaning staff, remained uncleaned for the next three days. The pool and sauna required booking ahead of time which made it hard to utilize.

Small hotel but room was quite spacious . General public areas was tasteful and spacious as well. The staff were most impressive and helpful with our needs. Especially at the concierge, the language skill of the staff there made our visit so much easier and familiar.

Arrivée tardive accepté et enregistrement rapide. La chambre était sous les combles il faisait chaud

ホテルは美しく、部屋も広く清潔で快適でした。 ペットボトル、インスタントのコーヒーと紅茶、ケトル、ミニ冷蔵庫が備わっています。セーフティBoxはありません。お風呂にバスがあり一日の疲れを癒してくれました。 朝食にはウズベキスタンには珍しくサーモンや魚類もありました！朝食会場は広くてリラックスできる雰囲気がありました。 チェックアウトは10時です。

I stayed for one night on Samarkand sightseeing. Amenities are also substantial. The room is clean. The breakfast was delicious. The restaurant in front of the hotel was delicious. There are convenience stores, and I think it is perfect for sightseeing.