Yonghequsimatan
January 11, 2026
My check-in experience was mixed, but some warm-hearted staff managed to salvage my impression.
I arrived at 11:30 AM to check in, and the female front desk staff member handling it was very inexperienced. Her operations were slow and repetitive, and I even detected a subtle disdain towards people from the Northeast, which instantly soured my good mood upon arrival.
Usually, when I book this hotel via Xianyu, the concierge would proactively carry my luggage to my room after check-in. This time, however, they just handed me my luggage and told me to go up myself. Luckily, as I was entering the elevator, a young lady from Guest Relations caught up to me. She not only gave my child a small gift but also accompanied us all the way to the room. This recovery effort was quite heartwarming.
The entire check-in process took almost twenty minutes. Throughout it all, only the Guest Relations lady proactively offered to prepare children's amenities; the front desk staff member consistently wore an impatient expression. I must commend the male front desk staff member, though. He processed my check-in immediately upon arrival, saving me from waiting until 3 PM, and he didn't even acknowledge the female front desk staff member's questioning remarks beside him.
Finally, when I was checking out and dragging my luggage to the parking lot, the hotel's concierge staff completely ignored me. Instead, a young man from the parking lot quickly ran over and proactively took my luggage. (Photo of the parking lot attendant attached later, I was truly touched).
Hotel service should be a unified experience. I hope the hotel can strengthen training for front-line staff like those at the front desk and concierge, so that the poor performance of a few employees doesn't undermine the efforts of other warm-hearted staff members.
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