Hanoi House Hotel & Travel

I stayed for four nights, and it was a wonderful experience, consistently uplifted by the smiles and kindness of all the staff. Their hospitality is truly exceptional; they would immediately offer help if they noticed I seemed even slightly troubled. [Pros & Recommended Points] * Kind and prompt service: They quickly fulfilled requests like additional amenities. * High-quality breakfast: Besides fresh fruits and vegetables, all the made-to-order dishes were exquisite! I tried different items every day – pho, sandwiches, French toast, and Swiss roll – and all of them were delicious. * Convenient laundry service: Just drop it off at the front desk in the morning, pay, and pick it up when you return in the evening (washing, drying, and folding were all perfectly done). It was a great help. * Comfortable water facilities: Although the building itself is classical, the shower water pressure was excellent, and there was plenty of hot water. * Great location: It's right in the heart of the Old Quarter, making it convenient to go anywhere. While the building has history, the incredibly attentive service from the staff more than made up for it, creating wonderful memories. I would definitely like to stay here again on my next visit to Hanoi!

Located in Hanoi's Old Quarter, this hotel is highly recommended due to its proximity to many convenient facilities such as restaurants, supermarkets, and shops, as well as tourist attractions. The hotel facilities are well-maintained, clean, and comfortable. The staff were very attentive and kind. The hotel's airport transfer service (350,000 VND, or about 2,100 JPY one way) is reasonably priced and a reliable option. For breakfast, I ordered the highly-rated ham and cheese omelet every day, which was delicious. There were also many other Vietnamese dishes, such as pho, and the fruit buffet was a highlight.

Breakfast was available, and the service attitude was excellent.

I stayed in room 805. The bathroom door, which also leads outside, only had an inner lock. This means someone could enter from the outside. Luckily, nothing happened during my three-day stay. Also, there's no partition between the shower and toilet in the bathroom, so the whole room gets wet when you shower. I wondered if I was assigned a room that was still under renovation. Since the price was cheaper, I'm just leaving this as feedback. I assume rooms other than 805 are probably good. Breakfast was delicious, and the staff were kind, which was a plus. Just be careful with the room.

We booked this hotel for one night and were really impressed with the staff. They speak English and are very eager to help. The hotel is located in the lively Old Quarter, and the room was clean and perfectly adequate for three people for one night. There are plenty of shops and cafes nearby. Breakfast is à la carte.

The cleanliness was acceptable, and the location in the Old Town was very convenient. The facilities were basic and a bit old-fashioned, but the breakfast selection was excellent and outstanding. The service staff were polite, responsible, and helpful, going above and beyond to resolve guest issues and even offering a free room upgrade, which was a huge bonus. If you're not overly demanding, I highly recommend this place.

The hotel's location is its main advantage, and the front desk staff were very friendly. However, the hairdryer kept overheating and shutting off before I could dry my hair. Also, there was construction on the pedestrian walkway in front of the hotel in the early hours, with banging and knocking that made it hard to sleep. The hotel itself was also undergoing renovations early in the morning. Not providing a quiet environment is a major drawback. (The service attitude was good though).