Old Quarter Hotel 1961

good hotel,good reception

Booked online with Agoda for one night but when I was there turned out to be only 2 hours! They said they cancelled it for us but we could not get refund from them . No one picked up the phone ether. Please refund to Booking ID 1688194375

The room not like in the picture at all, very old and too dirty. To be honest, this place not like a hotel it seem look like hostel. The building is in a small road (need a foot walk) i will definitely not come back this hotel again. Very not recommend

The one star is for the bed, which was comfortable for sleep. To explain the review title: 1. No communication from staff, after e-mail contact with reception. 2. No welcome to the premises or any explanation of rooms, facilities or issue resolution. 3. Incorrect small and dirty room initially allocated. Needed complaint. 4. Second room had a dead / inoperable TV, a dirty fridge with a cockroach inside, no lighting in the bathroom area, bar a plug-in light bulb. Clearly a safety hazard. Another complaint. Nothing done to correct any issue, despite 5 days’ stay. 5. The floor was full of dirt, old hair and other debris. Another complaint. Floor finally cleaned on Day#3. 6. The ‘service’ was dependent upon complaining to the front desk reception ‘manager’ . No initiative from staff to please. Even toilet roll and a tea cup had to be requested! An absolute disaster of a ‘hotel’, which I would not recommend to my worst enemy, let alone relatives, friends and colleagues. There are far better stays and this place gives Hanoi a bad name. Steer very clear of the 1961 Old Quarter Hotel.