Monaiwannian
February 10, 2026
The overall experience at Legoland was enjoyable, and one day was enough to experience all the attractions. While the rides are geared more towards younger children, our third and fourth graders had a fantastic time, showing that suitability can vary from child to child. Apart from the Lego Technic Coaster and The Dragon roller coaster, which had about a 40-minute wait, the waiting times for other attractions were acceptable.
Afterward, we took the kids to 'Colourful South' for dinner. The restaurant staff advised us that we could scan our receipt to accumulate points for parking duration. So, I uploaded the receipt as instructed. The parking fee itself isn't unbearable, but since hotel and mall points cannot be combined, what was the point of scanning the receipt to redeem parking in the first place? The front desk staff told me I should have moved the car to the mall parking lot before 2 PM. We were at the park all day; it's impossible to leave midway just to save on parking fees, which completely defeats the purpose of the convenience of driving and staying at a hotel. Our room cost 3847 CNY booked through Ctrip, and now I have to pay an additional 48 CNY for parking. What's even more ridiculous is that the front desk explained that parking after check-out at 11 AM the next day is charged at an 8-hour rate, and they had 'negotiated' an extension for us until 2 PM! I cannot agree with this. I am staying at a hotel, not a mall, and the parking agreement between the hotel and the mall should not be passed on to guests.
Subsequently, two staff members came to explain, emphasizing that they had informed me during check-in. They even offered to review surveillance footage to prove they had mentioned the 8 CNY per hour charge after 2 PM. I told them the problem had already occurred, and I needed a solution. You can charge according to your rules, but it should be more reasonable, allowing us to use the points we redeemed for parking vouchers, right?
Being informed doesn't equate to being reasonable. Hotel accommodation including parking is standard in the industry, especially for a hotel located in the suburbs with a not-so-cheap room rate.
Three different people took turns giving me the same reply. If they don't have the ability to solve the problem or the authority to handle it, they should call a manager. Ultimately, no manager appeared, and the front desk lady told us they agreed to waive the parking fee. What was even more frustrating was that upon leaving, the system for waiving the parking fee required an operation, and when we drove to the exit gate, it still showed a 48 CNY fee. After trying four times without success, I called the hotel more than ten times, but it was just a voice prompt saying the working hours were only from 8 AM to 8 PM. In desperation, I had to go to the front desk again. There were many staff members at the front desk, but no one answered the phone, letting it ring continuously. Finally, a staff member accompanied us to the parking lot, and we were able to leave safely.
What was supposed to be a happy day was slightly dampened by the parking fees and the hotel's uncoordinated management. Our planned trip to Disneyland in two days, with this transition hotel, actually gave us a big surprise, making it feel complete.
Unreasonable policies, coupled with inefficient communication, severely impacted the check-in experience. I hope the hotel will address guest feedback, optimize parking policies, and improve the efficiency of emergency contact and problem-solving, truly providing service that matches the room rate.
(Evidence attached: phone call history, showing numerous calls.) The parking fee during our stay at Legoland Hotel became the biggest drawback of the day.
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