Here's a detailed review of my stay:
**Adventure Play Zone:** It was decent and seemed clean. On the first day, I saw three female staff members chatting in the middle of the castle, completely ignoring the children. They were discussing which kids were easy to interact with and which weren't, totally disregarding the parents present. The next day, a male staff member was excellent; he constantly played with the kids, which made it much more enjoyable for my child.
**Lobby:** It's quite small. If your kids want to play there, adults don't have much space to sit, and the music is quite loud.
**Lounge:** Seating was comfortable, but the food was mediocre, and the service was equally uninspired, almost robotic.
**Front Desk:** We arrived at 11 AM. The best service came from a few bellhops who proactively helped with luggage. The colleague who helped with luggage at the entrance (Bruce) was also very good. However, the front desk staff checking us in seemed utterly miserable. They didn't interact with my child at all, and with me, it was purely transactional – no eye contact, barely any conversation even though two people were processing our check-in. They just mentioned scanning a QR code for activities. There was zero warmth. Their attitude clearly implied they were busy, it was peak time, and rooms wouldn't be ready until the afternoon, so we'd just have to wait. When I asked approximately when the room would be ready, they simply said we'd receive an SMS. For a room costing two to three thousand, this level of service is truly disappointing.
**Guest Room:** The decor appealed to my child, and there was a LEGO TV. The screen mirroring function, however, didn't work according to the instructions. The bed was alright, and the bedding was comfortable. The curtains had gaps, so they weren't entirely blackout, which meant we woke up before 7 AM. The door was thin, and soundproofing was poor. Many decorative elements, like the crystal lamp and the Ninjago headboard, were dusty, as if they hadn't been cleaned in ages. The toiletries were standard hotel fare; there were no children's tooth-brushing cups, only glass ones. The room was quite warm, and the air conditioning was just okay; there was a dehumidifier in the room.
**Swimming Pool:** The lifeguard service was good. The pool water temperature was fine, but it got a bit cold after sunset.
**Operator:** The operator's product knowledge was very poor. When I called to ask about the pool water temperature, she said she didn't know and would need to check and call back. When I then asked if going to the splash pad necessarily meant going through the lobby, she confirmed it, saying there was only an entrance opposite the lobby. In reality, you can get to the splash pad via the outdoor passage directly opposite the elevators, so you don't have to go through the lobby. The hotel's design isn't ideal for walking to the pool in swimwear, as you pass through many public areas; I'd recommend changing there. When I asked if I could wear room slippers to the pool, she said yes, but the in-room amenities clearly state they are for room use only.
**Breakfast Restaurant:** 8:30 AM was peak time with long queues. By 9:00 AM, there were tables available, but they were quite dirty. The staff said all tables were like that and wouldn't be very clean. The food selection was decent, but since we arrived in later rounds, the serving area hygiene was subpar.
**Gym:** The gym equipment was decent, with a power rack, several other machines, kettlebells, dumbbells, treadmills, stair climbers, and rowing machines. However, the gym is located along the path to the outdoors, so there's constant foot traffic. Tourists passing by would swing kettlebells, and the door was always open, letting all the air conditioning out. Moreover, many parents didn't supervise their children, letting them play with kettlebells and dumbbells and throw balls, which was dangerous and made it hard for anyone trying to work out properly, especially since there was no space to unroll a yoga mat. The only upside was that the gym was next to the LEGO activity room, so parents could work out while waiting for their kids.
**LEGO Creative Workshop:** The classes were quite engaging.
**Navigation:** Navigation to the main entrance was confusing. Taxis would show 'South Zone' or 'North Zone,' and upon alighting, you'd have to navigate through the parking lot, taking a long detour.
**Overall:** The hotel is quite small, including the public areas. If you arrive early and have to wait until after 3 PM for your room, it's very tiring for parents as there's nowhere comfortable to sit, leading to a poor experience. The lobby background music played the same loop repeatedly. If you're coming straight from the airport and expecting to wait for check-in, you should seriously reconsider. The guest rooms are 30 square meters. The overall room decor lacks much quality; because they are themed rooms with many details, wear and tear makes them feel dated and not very clean. The room came with two bags of LEGOs, which made my child happy. Staying at the hotel offers direct access to the park without long queues. With a 4 PM check-in and 11 AM check-out, it's less than a full day, and honestly, the expense is mostly to make the kids happy. The staff service lacked warmth; if they're not in the mood to interact with children, then beyond the physical amenities, there's no emotional value provided to parents and kids. This doesn't meet the expectations for a theme park hotel. During our stay, the hotel was very busy, and the entire experience felt like jostling in a crowded marketplace, scrambling for food, drinks, and entertainment. I definitely won't stay at the LEGO hotel again. At least with chain hotels, you can guarantee room hygiene and dining quality. This feels more like an independently run hotel with no real standards.
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