Mandapa, a Ritz-Carlton Reserve

Wow! This was the best hotel of our Bali trip! Especially after 'escaping' from Banyan Tree, the contrast was even more striking. The hotel feels like a hidden paradise nestled in the jungle, with the lobby offering a stunning panoramic view of the entire property. They thoughtfully arranged a Chinese-speaking butler, whose service was incredibly attentive. After finding out we were Marriott members through our Ctrip booking, they generously upgraded our room. Dinner was a bit pricey but exquisitely prepared. Overall, the experience far exceeded our expectations. Highly recommended!

Really great! You can just float right up to the shore, and there's fresh coconut water to drink too.

Revisiting after many years, the scenery is still unbeatable, the grounds are even more lush, and the facilities maintenance and service are top-notch. The food overall is also quite good. It's an excellent choice for traveling during the off-season from March to May.

I just checked out and couldn't wait to write a glowing review! From the moment I arrived, I felt the warmth of all the hotel staff. They even specially arranged a Chinese-speaking butler for me. As soon as I entered the room, I was greeted by a lush green view from the window. All the staff were warm and attentive. A special shout-out to my butler, Honghong, who was incredibly thoughtful in everything she did. The staff who cleaned my room were also very meticulous. I absolutely love Mandapa Ritz-Carlton Reserve and will definitely be back! 🥰🥰😋😋❤️❤️😍

The Mandapa, a Ritz-Carlton Reserve, generally has a wonderful ambiance, but this 'Reserve' experience left us with some regrets due to the following: 1. **Discriminatory Welcome:** During check-in, the management only greeted and chatted with the Caucasian guests next to us, while we were left waiting. Compared to the Capella, where the General Manager personally greets every guest, this difference made us feel undervalued. 2. **Incorrect Room Type:** We booked a Rice Paddy Pool Villa, but were assigned a room with no view. When we requested a change, we were told the hotel was fully booked, and we were only compensated with an extra bed afterward. Paying over ten thousand for a room, the unparalleled view was precisely what we were after, so this mistake is truly inexcusable. On a positive note, every single frontline staff member was incredibly warm and welcoming, smiling and offering service that's beyond words. **In summary:** Because of this exceptional service, we would still choose to return in the future. However, we sincerely hope that next time, the welcoming ceremony treats all guests equally.

I actually had high expectations. I was so satisfied with my stay at The Ritz-Carlton Langkawi that my expectations for this second Reserve stay were quite high, especially since I usually love Ritz-Carlton hotels. However, I wasn't 100% satisfied with this trip. The staff seemed overwhelmed due to the high number of guests, and I wasn't particularly impressed with the facilities in the pool villa either. I probably won't be returning.

A prime example of Bali's top luxury hotels. The service is impeccable and incredibly attentive. The hotel boasts stunning terraced rice paddy views and a unique design. The rooms are spacious, luxurious, and elegant. The hotel's gourmet restaurant lives up to its reputation, offering first-class views alongside exceptional dining. The complimentary drinks, snacks, desserts, straw hats, and straw bags in the room really showcase their generosity. At over 6,000, the price is absolutely worth it for an excellent stay! 👍👍👍