Canopy by Hilton Shanghai Belfry Plaza

Location: Extremely close to Legoland, which is very convenient. You can even see the entire Legoland park right from the room. Facilities: The room is very cozy and comfortable. For this price, I think it's fantastic value for money, and the bathtub for soaking was wonderful. Facilities: There is a small gym and a kids' play area on the 2nd floor of the hotel. However, the play area is more suitable for younger children.

This Hilton opened last year, so the facilities are all very new. The service is also quite good. My little one loved the Happy (Hape) themed kids' room we stayed in, and the kids' club kept them entertained to the point where they didn't want to leave at all. The best part is that it's only a five-minute walk from Legoland. It was super stress-free to head back to the hotel for a midday break and then head back into the park for more fun in the afternoon. Highly recommended!

We brought our young child to LEGOLAND for a fun day out. On the way there, he’d apparently not digested his breakfast well—and proceeded to throw up all over the car! We’d anticipated the Halloween season would mean heavy crowds at the hotel, but we still asked politely at the front desk—just in case. Initially, the staff member apologized and said no rooms were available. Still, we went ahead with check-in anyway, hoping they’d call us if a room opened up—since both my child and I needed to change clothes and clean him up after the incident. It seems another team member stepped in, made some calls, and managed to secure us a room. We’re truly grateful to that helpful staff member wearing glasses and black clothing—he let us freshen up and get ready before heading into the park. The room itself was spotless, and the second-floor indoor play area kept our little one thoroughly entertained. All in all, it was a delightful weekend. Thank you so much! 🙏🏻

Check-in experience and restaurant: We visited right on Halloween 🎃, so it was packed with families and kids. We arrived at 11:30 AM and checked in smoothly. Although it wasn't a theme park view room, we were still happy as it allowed our two-year-old to get an early afternoon nap. Thumbs up! After dropping off our luggage, we went to Autumn Restaurant on the first floor for lunch. The staff seemed a bit understaffed, and it took quite a while before someone came to take our order. I’d suggest leaving at least one front desk agent during peak lunch hours, otherwise it looks a bit unprofessional. The set lunch tasted good—though the cold appetizers were a bit too chilly, and the dough-drop soup was great for the toddler. Unfortunately, due to the long wait, by the time we took our little one to the kids' club on the second floor, their attention was completely off the food. When the dishes finally arrived, we just had a quick bite and couldn't wait to get back to the fun. Kids' club (7:00 AM - 10:00 PM): Very few people around at noon, making it ideal for younger toddlers. When it gets crowded, heading outside for some fresh air and outdoor climbing is also a great option. Room: We stayed in a twin room. Honestly, having no toys in the room felt better for a young toddler, leaving more open space for activities, while the kids' club handled the playtime. Bed rails and kids' toothbrushes were provided, though the kids' slippers were way too big for our two-year-old to use. When we had a minor maintenance issue, staff came and sorted it out promptly. Room temperature was comfortable. Breakfast: We hit the peak rush hour, so all dining areas were open. There was a great variety; our toddler ate lots of bread and had some warm milk. Thumbs up! We appreciated the one-hour late checkout to match our high-speed rail schedule. Overall, we were very satisfied and highly recommend staying here if you're visiting the Legoland resort!

Overall, quite disappointing. The hardware and facilities are okay, but the sink has such high water pressure that it splashes everywhere; conversely, the shower pressure is way too low, making for a very uncomfortable shower. The location is actually decent. However, as a hotel associated with Legoland, you have to walk all the way around to the main entrance to access the park and mall. There's clearly a door leading straight out from the restaurant area, but they keep it locked, which is extremely inconvenient. The breakfast was a disaster. The food was very mediocre, but with large crowds, there was zero contingency plan. The dining area is a bit too small, and they were too slow at replenishing food. The gym is a bit small, but well-equipped. However, it's completely unsupervised—I saw a little girl running on a treadmill wearing leather shoes and a dress, which seemed quite dangerous. Oh, and the hotel's website mentions that their signature minibar is a special feature with the first round free, but the fridge was completely empty. A bit disappointing. Bottom line: Such a waste of a good hotel property. They really need to change the management team!

Both indoor and outdoor areas are super fun, complete with a full set of Hape toys—great for tiring out the kids! It's within walking distance to Legoland, and right outside is the Binfenli commercial area. Fantastic for food, drinks, entertainment, and family trips, haha!

The room has a standard layout, complete with a bed guardrail and children's slippers. Initially, only a toothbrush was provided, but when we asked for a kids' toiletries set later, they gave us one. Autumn Restaurant is quite nice and offers a children's menu. Breakfast is also good, featuring noodles and small wontons, with a fairly wide variety. There is also a play area for kids.

Overall, the room was clean and tidy, and the lobby design was quite nice and very pretty. There's a gym and a kids' club where toddlers can spend some time. Just to mention a few minor shortcomings: I had specifically communicated in advance to request some birthday decorations for the room, and was told it would be possible. Even when confirming at the front desk, they said it was fine, but when we got to the room, there was nothing at all. Honestly, if you can't do it, just be upfront about it; giving such a perroutine response is really not appropriate. Also, I must say that because of its proximity to the theme park, the room rate is quite high. It's not in better condition than equivalent hotels in other cities, and the service isn't particularly standout either. On the bright side, the kids' meal at the restaurant offers decent value for money.

We stayed for 2 nights in a Hape-themed family room. Let's start with the pros: the staff were all very welcoming and responsive, the location is close to the LEGOLAND, the rooms are new, and our child loved the Hape tent. Now for the cons: there was a quite noticeable chemical smell from the recent renovation. Also, for a family room, there were no step stools or child-sized toilet seats provided, which made washing up very inconvenient for kids. The conditioner wasn't refilled when it ran out—since I have bleached hair, running out of conditioner halfway through washing was an absolute disaster. The breakfast had a decent variety, but the taste was just average. Overall, our kid absolutely loved the Hape toys, so we would still come back again.