Majia520
February 6, 2026
I booked this hotel because it's relatively close to Legoland, which I visited with my two kids. The hotel's location and environment are quite good, but the service was really lacking.
After a fun day at Legoland, we went to check in. My youngest child was already asleep in my arms, and my other child was carrying all our other belongings. From the car to the hotel entrance, not a single staff member offered to help us with our bags. For a hotel costing over a thousand, are the doormen and lobby staff just there to watch the show? After checking in, my child simply couldn't carry anything more. Only after I explicitly asked did a young female staff member come to help us to our room.
I've stayed in so many hotels, and this is the first time I've encountered such poor service. To top it off, the next day at check-out, they even asked me to leave a positive review after 2 PM. Don't you guys communicate the previous day's guest dissatisfaction? How can you possibly have the nerve to ask for a good review?
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