This was my second stay at this hotel. The front desk attendant who spoke Chinese had a lovely, sweet smile, and all the staff at the front desk were very friendly and helpful. The hotel facilities were fine, but I do hope for more variety at breakfast. The clear waters and complimentary water activities are a definite plus. We enjoyed beautiful sunsets in the evening and a stunning starry sky at night.
My only complaint concerns the two-bedroom ocean view pool villa we booked this time. We stayed in room 2302, and the air conditioning vent had a design flaw: it was positioned directly above the main bed, and the noise was so loud that it kept us awake for several nights. We complained to the front desk, and they sent staff to adjust the vent to blow left, right, and upwards, but it didn't make a noticeable difference. We requested a room change, but the hotel was almost fully booked, so they couldn't accommodate us. Our request for an early check-out was also unsuccessful.
To fellow travelers planning a stay: if you're booking a villa, I strongly recommend opting for the upper floor Sala Ocean View Villa. Do NOT book the type I stayed in, otherwise you'll truly regret it – it's a waste of money, and your overall experience will be severely compromised.
Original TextTranslation provided by AI
