Paradox Bangkok Sukhumvit

The hotel's location is very convenient, close to the BTS Skytrain station, making it easy to get to and from Suvarnabhumi Airport. It's also near the main road and nearby shopping areas. It would definitely be my first choice if I visit again. I stayed for 2 nights, and on the second day, the cleaning staff was very polite. When they knocked and knew I was in the room, they didn't enter to clean. Instead, they waited until I left before cleaning. I have two suggestions or questions. First, according to the hotel's promotion, the front desk speaks Chinese, and I've noticed many Chinese guests, but I haven't heard the front desk speaking Chinese. Second, it would be even better if the quality of the toothbrushes and toothpaste provided could be a bit higher. However, overall, the hotel's service and environment are excellent. The room is spacious and even has a bathtub. All the hotel staff are very warm and polite.

The lobby is currently undergoing renovation, and unfortunately, we're in the rainy season. Our room had a leak, but after speaking with the front desk, we were moved to a different room. The hotel also provided breakfast for four mornings as compensation, which we greatly appreciate. Thanks to the hotel team for their proactive handling of the situation.

Seriously impacted our stay, highly NOT recommended! Travelers considering booking, please think twice! This stay, booked through Trip.com, was a massive disappointment. First, the platform's information transparency is incredibly poor – the renovation notice was tucked away at the very bottom of the webpage, a spot most travelers would completely miss. When I discovered it before my trip and tried to get a free cancellation, the hotel replied, "The renovation is in a different building and won't affect your stay at all." However, upon actual check-in, it was a completely different story! Travelers planning to book this hotel must be aware of the following issues: 1) Extremely strong paint thinner/paint odor: Although the renovated building was cordoned off, as soon as we reached our accommodation floor, the hallway and air were filled with a very pungent paint thinner smell, severely impacting our rest quality. The renovation significantly affects the environment; currently, this hotel is absolutely not worth considering! Outdated room facilities and poor maintenance: 2) Bathroom facility issues: Hot water supply was extremely slow. Every time I showered, I had to let the water run for at least 5 minutes to get hot water. The plastic panel of the power outlet in the bathroom even had cracks, giving the impression of poor maintenance. 3) Old door lock and wooden frame: The wooden frame of the room door was very old, especially the anti-theft chain lock on the back of the door, which was very stiff and difficult to use. 4) Only advantage: The hotel room space was relatively spacious. Regarding service and subsequent compensation: Trip.com Customer Service: In response to the dispute over the hidden renovation notice before check-in, the platform's customer service eventually compensated 10% of the accommodation fee. Hotel Front Desk: Knowing our extreme dissatisfaction with the renovation's impact, the hotel compensated us with four days of free breakfast; furthermore, when we requested a late check-out until 1:00 PM, the hotel was happy to accommodate. Conclusion: Although Trip.com compensated 10% of the cost, and the hotel front desk provided free breakfast and accommodated late check-out, the outdated room facilities, slow hot water, and the pungent paint thinner smell severely damaged our quality of stay. I strongly advise other travelers not to consider this hotel until the renovation work is thoroughly completed and the facilities are updated!

Arrived at 12 PM and was able to check in immediately, which was a pleasant surprise. The room was very spacious, with two 1.5-meter beds, easily accommodating four people. It's not facing the main road, and the soundproofing is excellent, so it was completely quiet. It's a short 5-minute walk to Terminal 21 and about the same distance to the BTS Skytrain station, making it very convenient.

This hotel is super convenient for getting anywhere. Just cross the skybridge and you'll find a 7-Eleven and a small night market, SW1. It's only a one or two-minute walk to Terminal 21 and BTS Asok Station!

The hotel is a short walk from Sukhumvit MRT station, so it's within walking distance. The location is great with plenty of dining and entertainment options nearby. The only downside was that at night, I could hear noise and music from the street-facing restaurants until late.

The hotel overall was good. The room was clean and a decent size. The bathroom had both a bathtub and a shower booth. It used to be a Four Points by Sheraton, but it's changed names now. It's about a 3 to 4-minute walk from the hotel to Asok BTS station, and about 5 minutes to Nana BTS station. Breakfast is served from 6 am to 11 am, and there's a good variety of food.