Lynn777777
February 21, 2026
This was by far the worst and most disappointing experience I've ever had with Trip.com. The entire floor reeked of paint, and the hotel was undergoing noisy renovations! I had no idea when I booked, thinking I'd splurge a bit for a trip with my child, spending nearly 10,000 RMB for 3 nights! After I paid for the order, a customer service representative called to tell me about the construction. I asked them to cancel it, but they said the hotel booking was confirmed and couldn't be refunded!!! I then asked, 'What's the point of calling me to tell me about the construction then?' She replied that it was just an advisory and shouldn't be a big deal!
I truly regret not canceling then. I ended up staying for 3 unpleasant nights, feeling so foolish and too accommodating! Not only was the hotel noisy and smelled strongly of paint, but the massage was terrible too. The front desk offered me a complimentary 30-minute massage, so I went. I ended up extending it by 60 minutes, paying nearly 5,000 Thai Baht, almost 1,000 RMB. After I paid and the massage began, it was genuinely awful. It was so much worse than the 500 Baht street massages I'd had before! At that moment, I was furious. I couldn't get a refund once it started, so I just gritted my teeth and endured it. I even switched two therapists halfway through, but it made no difference. Afterwards, I just left in a huff!
Sigh! What am I supposed to do? As a loyal Trip.com customer, this trip to Thailand has left me speechless!
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