My family and I went to the Atrium Bar on Tuesday, August 11th, 2026 for drinks and dinner but received absolutely horrible service. What a major disappointment to see this kind of service from the supposed best hotel on the island. As soon as we got to the hotel entrance there were about 6 men that work in the hotel guarding the door. They kept repeating something about 150 euros but were speaking quickly and talking over each other, so we could not understand. Finally when I asked someone to please repeat slowly then I understood that there was a 150 euro minimum per person at the Atrium Bar. We said no problem. We enter the bar and the hostess barely greets us and tells us to wait as she seats another couple. Meanwhile we are just waiting, standing completely in the way. Finally we get seated and order food and drinks. The aperol spritz was mediocre. We ordered pizza which tasted like Chuck E Cheese pizza. The Club sandwich was good. The service was horrendous. The waitress came by maybe twice throughout our several hour long dinner, so we had no one checking on us. We then ordered a second round of pasta and it never came until we had to get up and physically track someone down to remind them. The pasta came maybe 15 minutes after that which makes me think they forgot to place the order altogether. Either way, everything was ridiculously slow to the point where it seemed we were completely forgotten about. I asked to speak with the manager and when I told him about the horrible experience he literally said nothing. Not a word. He stood quietly looking around like he wanted to leave until I asked if he was going to say anything. All he said was, effectively, “I’m sorry you felt that way” in a disinterested tone. Very disappointing to see this kind of poor service from a Marriott hotel. It felt like we were a burden to them just for eating dinner. I’m sure I will receive an AI-generated response defending their behavior, but just know that if you eat here you are doing it at your own risk.
