My recent stay was a mixed experience. Most of the Thai staff were warm and friendly, but a few incidents really impacted my stay negatively.
First, my gender was incorrectly stated on the welcome card. I wrote a sticky note pointing this out and placed it next to the card, but the housekeeping staff just removed it the next day, and I received no apology or compensation at all. Later, when the tea bags ran out and were not replenished, I went to the front desk and asked a Chinese-speaking staff member for more. Her attitude was poor; instead of providing service, she interrogated me, repeatedly confirming if I "really only needed tea bags." For a newly opened five-star hotel, treating a first-time guest this way is inappropriate, and I expect an apology from the hotel.
Second, it seems the housekeeping team lacks proper training. I am accustomed to doing laundry while traveling, and I placed my washed clothes on a towel by the bathtub. Housekeeping removed all the towels and left my damp clothes directly exposed on the bathtub ledge, which is very unhygienic. Furthermore, after I returned to the hotel earlier to ask for tea bags, the staff reset every single personal item in my room. When staying at a hotel, you want a relaxed, at-home feeling, not a boot camp where everything has to be put back in its place. Moving and rearranging my freshly washed laundry without permission is highly disrespectful to the guest.
Additionally, I have concerns regarding the hotel's deposit policy. I don't understand why the deposit is charged on a daily basis, and I hope the hotel can provide a reasonable explanation for this.
Original TextTranslation provided by AI
