I checked in at 2 PM as scheduled, but the room wasn't ready. The front desk told me to get a welcome drink at the 'Chao Baan' restaurant and that they would call me there when the room was ready.
1) After waiting for about 10-15 minutes, the staff at 'Chao Baan' told me the room was ready. I was confused because they then asked me to walk back to the front desk, even though I hadn't received my welcome drink yet. The staff member asked, 'Would you like to have it?' I said yes, but I felt like since I had already walked there instead of waiting in the lobby, I had to accept it. Why even ask? The whole reason I walked there was because the front desk said the room wasn't ready, even though I arrived on time, not early.
2) When I returned to the front desk, the staff asked if I needed a toothbrush and toothpaste because they weren't placed in the room, and then said, 'It's free.' I don't understand why a 4-star hotel operates this way. I've stayed at many 4-star hotels, and this has never happened. Shouldn't these items be readily available in the room? Asking guests if they want them feels strange.
3) The room was incredibly small – basically just a bed and nothing else. The condition of the room and the building itself looked worn and old. The bathroom shower was broken in multiple spots, with water trickling out like a cat's urine stream. Another showerhead in the bathtub was also broken, and water wasn't flowing properly. The water pressure in the bathroom was extremely low. The bidet sprayer was so strong and narrow it felt painful, as if it was clogged. I'm surprised a room could be this bad. The only good thing about the room was the large TV.
4) The breakfast taste was mediocre.
5) At check-out, the golf cart driver seemed intent on picking up another room. We didn't know this and saw the cart empty, so we asked if he could drop us off. He informed us he was picking up another room and made a sour face. So we walked ourselves. I didn't expect this level of service from a 4-star hotel.
6) At check-out, the male staff member with glasses at the front desk was very helpful and carried our luggage to the car.
7) The hotel's atmosphere, being surrounded by the mountains of Khao Yai, was pleasant. However, if you're looking for comfort and convenience within the hotel, you might want to reconsider. Even the water pressure for showering was extremely low, and the room was tiny – not what I expected at all.
Original TextTranslation provided by AI