Hilton Guangzhou Baiyun

An exceptional experience! Candy was very attentive and helpful, and the service was thoughtful throughout. The doorman at the entrance even helped open the car door. The breakfast tasted great, and there is a shuttle bus service to the Pazhou Complex. I decided to extend my stay for another night today, and they also helped me with mailing a package.

We ran into a minor issue with our room during the Canton Fair. While I understand the hotel was operating at high occupancy, the front desk didn't handle it very well initially. Later, we got in touch with Candy, who patiently listened to our concerns and helped coordinate a solution for the room. Her approach was thoughtful and communication was smooth throughout the entire process. The issue was properly resolved, and her service really gave us peace of mind. Instead of deflecting responsibility when problems arise, she was able to put herself in the guests' shoes. She even arranged complimentary Executive Lounge access for us. Overall, it was a good experience.

The hotel is in a convenient location with easy access to transport and well-equipped facilities. I extended my stay today, and the housekeeping staff were prompt and thorough. The environment, cleanliness, and service are all quite good, making for a very relaxing and comfortable stay. It’s precisely because the overall experience was so great that I chose to extend my stay. Plus, the delivery robots and food delivery service are super convenient.

It was a wonderful stay. They were very accommodating of our travel schedule, granting us a late check-out along with many other conveniences. We would definitely stay here again.

The room was great, located on a non-smoking floor, and very quiet. It's also conveniently located near Wanda Plaza, making shopping easy. The front desk even helped deliver my takeout.

The room was great, and we even got a free upgrade to an executive room with complimentary breakfast. The service was excellent, and the hotel isn't far from the airport. Plus, there's a Wanda Plaza right next door. I'd definitely recommend staying here!

This stay exceeded my expectations! I had an undisturbed rest. The hygiene was well-maintained, with clean and tidy countertops and floors. The breakfast offered a rich variety of dishes, and my kids loved the gym. Overall, it was quiet and comfortable, with thoughtful details. Staying here felt very secure for our trip, and I would choose it again next time.

We stayed at this Hilton with our child during the National Day holiday. Even though it was busy, check-in was smooth. The butler, Candy, was incredibly patient and attentive, proactively offering children's amenities and decorating the room. The suite was spacious, clean, and the bedding was soft and comfortable. The hotel environment was quiet, and the breakfast selection was rich – my child really enjoyed it. Despite it being a holiday, the service was still excellent. It's very family-friendly, and we felt at ease traveling with our little one. We'll definitely choose this hotel again next time we're in Guangzhou.

Opted for this hotel during the National Day holiday, and the experience was great! Even though it was a busy period with lots of guests, the service didn't falter. The staff were all patient and friendly, and check-in was smooth without any unnecessary delays. The room was clean, and facilities were complete. After a good night's rest, I felt refreshed and ready to go. It's a perfect stopover for travelers, offering good value for money. Highly recommend it to anyone visiting!