3-Star Hotels in Illinois, United States

Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.

Easy access right off the interstate and plenty of traffic lanes to handle the tons of vehicles passing by. The foyer always smells fresh and clean - I love that. My linens were super crisp and clean and the room was in excellent repair. The bathroom was awesome AND CLEAN!

Good value. Extended stay. Had do not disturb sign out most of the time. The two times I did change it over to have room cleaned nobody cleaned it. Had to got to desk mgr for extra towels, etc. He also came and changed my trash bags since I had food in them. He was helpful and apologetic. Overall was a good experience.

Visited Galena for the first time in September 2020 and chose the Irish Cottage Boutique Hotel. We liked it so much we came back 9 days later to catch some fall colors with nice weather. John is the finest hotel staff Manager I’ve ever seen. He made us feel at home and remembered us from our first visit. We would love to stay here again in the future, that is to say either when the pandemic is over with or they begin enforcing that guests wear masks in the common areas. On several occasions during our two night stay people were near the coffee area, walking down halls, at the front desk... with no masks and not even being politely asked to put one on. When we asked the night person at the front desk about it, her response was that they are in the hospitality business and can’t make people wear masks. Well two things here: 1) I would think that their number one priority would be the safety and we’ll being of their guests and themselves, and 2) if they can’t enforce policies then they’re not being responsible. Everywhere else we went in Galena, masks were worn. We will be back when things settle down.

The hotel is well maintained and clean. The indoor pool is still available when we stayed. Self laundry is $1.5 per load which is reasonable. The breakfast is simple with scrambled eggs, sausage, yogurt, bagels, bread & fruits daily. The room with regular every 3 daily cleaning and we only stayed 3 nights so not sure the service. However, we requested the house keeping to clean our dust bin on day 1, there is no issue. It’s quite and nice environment with 3 eateries around the corner. It’s 10 mins Uber to Orland Square Mall. So we are happy with the stay in our king suites.

The staff at front desk for check in and check out were lovely! The breakfast was fabulous; the young gentleman taking care of the breakfast was fantastic at checking and restocking items. Rooms were quiet ! The hotel cleaning staff were so friendly and polite. Room was wonderful. The pool felt amazing after a hot day on the motorcycle. Thanks to all the staff for making our stay so ! memorable

Lived three times. Did not feel that there is a big problem. It is satisfactory. Although it is not very high-end, it needs to be there. The room and the bed are large. Close to the airport, the surrounding supermarkets are very convenient. There are not many varieties of breakfast, but enough to eat and eat well.

iDon’t be in a hurry for the shower because it takes at least 10 minutes for the hot water to come. i’ll go to Hyatt, at least by name, that’s worth the similarity ends. Appreciate the complementary breakfast. I don’t remember paying for it, but it was about the quality of a Days Inn. O’Hare shuttle was prompt and courteous. The front desk would’ve been better if people in front of me weren’t clueless. all in all the room was modern, big and spacious and the bed was very comfortable. not sure I’d stay there again but I’m in need of an accommodation near O’hare about four times a year. 

Ich hatte wieder einmal geschäftlich in der Nähe des Hotels zu tun. Dieses Hotel ist für mich ideal, da es bereits ab 6 Uhr Frühstück gibt und die Fahrzeit zum Kunden recht kurz ist. Die Zimmer sind groß und gemütlich eingerichtet, so dass auch ein längerer Aufenthalt über mehrere Wochen angenehm ist. Meinen besonderen Dank richte ich an Glenn, denn er ist sehr aufmerksam und stets hilfsbereit. Übrigens, Glenn spricht auch Deutsch.

I don't understand why the rating is so high. The hotel is close to the highway and the soundproofing is very poor. I can hear the conversation in the shower in the next room clearly! I won't come again.