4-Star Hotels in Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

The hotel is situated in a good location, where the good foods surrounded us. The service by the staff were great too, we got early check in and late check out. The breakfast at level 1 was more in variety than the club access, but we appreciated the quietness and privacy. We didn’t manage to enjoy much of the club as we were out most of the time. We also grabbed food and it was a great experience. That said my complaints were the facilities - in particular the shower. The bathtub was small, the bathroom was so small. The water pressure is weak so I really didn’t like the entire bathroom experience. Do hope the hotel can do something to renovate it next time.

Superb apartment, I wholeheartedly recommend it! Every detail has been thought of. Everything completely matches the description! The hosts are always available. The pool is clean and warm!

The hotel is beautiful, clean and very comfortable. The room was spacious and well-maintained, and the overall atmosphere was really pleasant. The staff were friendly, helpful and provided excellent service throughout our stay. Everything was smooth from check-in to check-out. Overall, we had a great experience and would definitely come back again. Highly recommended! ❤️

Highly recommend OZO George Town! The front desk team was extremely attentive and gave us a free room upgrade for my grilfriend birthday. On day two, housekeepers left cute towel swans and complimentary treats in our room. Such thoughtful gestures made our trip unforgettable. Thank you to the entire team!

Clean and the views are great. The facilities are excellent, everything you need is available. It's a good place to stay. Downstairs, there's a ZUS coffee shop and an Indian restaurant, so you have plenty of dining options. Getting a taxi is also convenient.

The hotel has two buildings, A and B. It's very convenient to find your room as a bellboy will guide you, and we really appreciate them helping us with our luggage. Disposable toothbrushes and combs are not provided directly in the room; you need to ask for them at the front desk. Remember to get them when you check in if you need them. There's a water dispenser in the hallway with hot and cold water. There's a swimming pool on the 4th floor of Building B. I stayed on a weekday, so there weren't many people during the day, and the water was quite clear. There's also another Citadines nearby, so make sure your navigation doesn't lead you to the wrong one. The hotel entrance is not on a main road, so there isn't much traffic, and it's a one-way street. It's quite convenient for getting a taxi or getting in and out of cars. I passed by the other one, and it seemed a bit noisy being on a main road. The room can be a bit narrow; if you open two 20-inch suitcases at the same time, they noticeably block the way. It's very close to food places and attractions. The second picture is a breakfast coffee shop highly recommended by many on Xiaohongshu (Little Red Book), and the third picture is also a Xiaohongshu recommendation: duck noodle soup from a market (this market seems to have a seating fee, vendors selling main dishes don't have tables, only those selling coffee or drinks do). Aside from the room being a bit small, overall, the stay was very comfortable, and I would still highly recommend it.

The location of the hotel is excellent, the bus stop and a food center with delicious food is just across the road. I like the large and spacious room in the junior suite with a nice view from the balcony. The pool was always packed with kids, no chance to try it out. The breakfast had a good variety, and I missed the masala teh tarik. We had a bit of a hiccup with check in, the suite room was not ready at 3.45pm, all fully paid in advance, we were told to wait till 4.30pm with no guarantee, we almost wanted to change the hotel, the manager resolved it in the end.

The hotel was exceptional! Our room was really clean and very comfortable, we had a slight issue with the air conditioning being loud, but when we told the staff and they weren’t able to fix it, they upgraded us to a new room. The breakfast every morning was delicious! We really enjoyed swimming in the beautiful pool, and the location was good because it was very close to a lot of places we wanted to visit. The only issue we had was that we had to pay the deposit in cash and couldn’t pay on our debit card, so we were left with cash when we were leaving Malaysia after staying here. However, in all this hotel was excellent and the staff were so friendly and helpful.

Disappointing Experience – Major Improvements Needed for Room 31-05 – Severe Hygiene, Safety, and Communication Issues. I hope management takes this review seriously. We stayed in room 31-05 for 3 days and 2 nights (RM200 deposit required) and had a very stressful stay. We encountered rove beetles daily, which caused great anxiety for my family over potential skin infections. Additionally, the hygiene needs urgent attention as there was a blood stain on our duvet cover. Housekeeping was not provided, and basic items like slippers, tissues, and a full-length mirror (or any mirror in the main bedroom area) were missing. Finally, communication and security must be upgraded. There are no CCTVs in the lifts, and there is no direct line of contact to the front desk during an emergency. I have emailed management directly to resolve this but have yet to receive a reply. I expect management for prompt response.