7510 Pineville-Matthews Rd Suite 5B, Charlotte, NC 28226, United StatesMap
Phone+1 704-543-1700
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(13 Reviews)TripAdvisor
13 Reviews
Exploration814026
Service was inappropriate and unkind
Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was n...
Had to fight to not have a penalty due to canceling due to weather today because of their strict cancellation policy. Extreme weather and currently a tornado warning, but was (rudely) told it was o...
Loved everything about my appointment here! They were so flexible with my last minute booking. The 60 minute massage+foot was perfection. Highly recommend it if you've been on your feet a lot and have...
My husband and I went to this “spa” on December 31st based on the rave reviews. We had had a rough year and wanted to end it on a better note. Perhaps scheduling this on the 31st was the initial error...
The facial was good, the skin care specialist was absolutely rude. In fact, she had me so tense I told her I was here to relax and you are making me tense. After that, she never spoke again, which w...
Service was inappropriate and unkind
Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was n...
Guest Service is not a top priority
Had to fight to not have a penalty due to canceling due to weather today because of their strict cancellation policy. Extreme weather and currently a tornado warning, but was (rudely) told it was o...
Great Experience
Loved everything about my appointment here! They were so flexible with my last minute booking. The 60 minute massage+foot was perfection. Highly recommend it if you've been on your feet a lot and have...
The furthest thing from a spa experience
My husband and I went to this “spa” on December 31st based on the rave reviews. We had had a rough year and wanted to end it on a better note. Perhaps scheduling this on the 31st was the initial error...
Very rude.
The facial was good, the skin care specialist was absolutely rude. In fact, she had me so tense I told her I was here to relax and you are making me tense. After that, she never spoke again, which w...